Oluwaseun Mustapha

OLUWASEUN MUSTAPHA Jericho GRA, Ibadan,Nigeria.| --| LinkedIn: www.linkedin.com/in/fabbie SUMMARY ● Experienced in managing customer support inquiries and resolving issues effectively. ● Strong communication skills for clear, professional interactions. ● Excellent at multitasking and adapting to flexible work schedules. EDUCATION ESPAM Formation University – Cotonou, Benin Republic BSC, Business Administration, and Management February 2018 – August 2021 WORK EXPERIENCE Business Development Executive Intern December 2023 - March 2024 HUGO – Chicago, Illinois ● Supported lead-generation efforts by researching potential clients and initiating outreach through cold calls and emails. ● Assisted the sales team in maintaining CRM (Hubspot) records and preparing client presentations to facilitate business growth. Customer Support Executive November 2022 - December 2023 Signaturesbyadura – Ibadan, Nigeria ● Managed customer interactions, ensuring a positive shopping experience including: Responding to over 1,800 customers' inquiries about products, orders, and returns, resolving complaints and issues efficiently, providing multichannel support (phone, email, and social media), and providing accurate product information. ● Collected and reported feedback to the company to help improve the shopping experience, products, and service policies, and assisted customers with navigating the online store, troubleshooting website issues, explaining how to apply promotions and discounts. Business Development Representative March 2020- October 2022 KUNLEADE HOMES – Lagos, Nigeria ● Generated and nurtured over 1,000 new client leads, identifying key opportunities for growth in the real estate market. ● Collaborated with cross-functional teams to develop targeted sales strategies and secured high-value partnerships to drive revenue growth. VOLUNTEER ACTIVITIES Customer Support Executive, HOF February 2024 - Present Actively providing exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction for House of Fabbie. Customer Service Officer, His Grace Ventures September 2017 - January 2020 Assisted 500+ customers with inquiries, resolving issues, and providing product and service information to ensure a positive customer experience. SKILLS Problem-Solving Technical Proficiency (Hubspot, Zendesk) Product Knowledge Customer Communication AWARDS Employee of the Year at Kunleade Homes (2020) ● Business Development Executive of the Year at Kunleade Homes (2020) ● The Engagement Champion of the Year at Kunleade Homes (2020 ● LANGUAGES English Proficiency: C1