Oluwaseun Mustapha

"Hi there, I’m Oluwaseun Mustapha, and a highly skilled virtual assistant with expertise in administrative support, customer service, and data entry. My commitment to delivering high-quality service and maintaining data integrity has helped my clients improve operational efficiency, increase customer satisfaction, and optimize workflow processes.

Tasks I can help you with include:

✔️ Providing exceptional customer service through phone, email, and chat channels, ensuring a positive customer experience always.

✔️ Actively listening to customer concerns, resolving issues promptly, and fostering long-term relationships between clients.

✔️ Managing executive calendars, scheduling appointments, coordinating meetings, and making travel arrangements to maximize productivity.

✔️ Preparing and proofreading documents, proposals, emails, and reports, ensuring a high level of accuracy and professionalism.

✔️ Maintaining organized digital files, improving data retrieval efficiency, and ensuring easy access to critical documents.

✔️ Entering, verifying, and updating information in databases accurately and efficiently, ensuring data completeness and consistency.

✔️ Reviewing data for errors or discrepancies and resolving issues to maintain high data quality standards.

✔️ Assisting executives with various administrative tasks, ensuring confidentiality of sensitive information.

✔️ Collecting, cleaning, and organizing data using tools like Excel and Google Sheets, enhancing data accuracy.

✔️ Designing insightful dashboards using data visualization tools like Excel and Power BI to support informed decision-making.

Here are some of the skills that make me a great fit for your project:

✔️ Reliable, detail-oriented, and committed to providing a customer-centric approach to problem-solving.

✔️ Excellent communication skills through email, chat, and phone.

✔️ Proficient in CRM tools such as HubSpot, as well as administrative tools like Microsoft Office Suite, Google Suite, Trello, and Slack.

✔️ Strong time management and multitasking skills, ensuring tasks are prioritized and completed on time.

✔️ Quick learner, adaptable to new tools and processes, and focused on achieving excellent results.

Feel free to contact me to manage your workload and streamline your operations. I look forward to supporting your business! Cheers!