Oluwaseun Ilo

Oluwaseun Temitope Ilo -- www.linkedin.com/in/oluwaseun-temitope- 8, Ifelodun Close, Off Olasheu Street, Alimosho, Lagos, Nigeria Highly motivated and results-driven professional with progressive experience in customer service, financial operations, and business development within the Nigerian financial and retail sectors. Proven ability to build strong customer relationships, drive business growth through market analysis and strategic initiatives, and effectively resolve complex issues. Possessing a strong foundation in analytical thinking, communication, and problem-solving, seeking to leverage these skills and eager to contribute to a dynamic learning environment and develop advanced management expertise. Professional Experience Dominion Raiments Fashion School, Lagos, Nigeria Business Development Manager May 2024 –Till date, Responsibilities Spearheaded market research initiatives to identify emerging business opportunities and target demographics, directly contributing to strategic growth planning. Conducted in-depth analysis of market trends, competitor strategies, and evolving customer needs to inform business development strategies. Cultivated relationships with key decision-makers to secure new business and expand market penetration. Analyzed sales performance data to pinpoint areas for improvement and recommend data-driven solutions. Developed and implemented targeted strategies to enhance market share and strengthen brand recognition. Maintained meticulous records of sales activities and customer interactions to ensure effective pipeline management. Consistently provided exceptional customer service, proactively addressing inquiries and resolving issues to foster client satisfaction and loyalty. Wema Bank Plc, Lagos, Nigeria Branch Service Associate (Contract) January 2023 – May 2024, Served as a focal contact for customers, providing comprehensive information on banking products and services, and effectively cross-selling relevant offerings. Efficiently processed customer requests and complaints, meticulously documenting interactions within tracking systems to ensure timely resolution. Consistently delivered exceptional customer service, contributing to a positive branch environment and enhancing customer satisfaction. Actively participated in regular training programs to enhance product knowledge and customer service delivery skills. Contributed to brand-building efforts through active participation in marketing campaigns and promotional activities. Accurately executed a range of financial transactions, including processing cash transfers and promoting various bank offerings to meet customer needs. Temmy Wears, Ogun, Nigeria Customer Relationship Associate December 2020 – June 2022, Responsibilities Built and maintained strong, profitable relationships with key customer accounts, ensuring high levels of satisfaction and retention. Provided guidance and oversight to a team managing customer relationships, fostering a collaborative and customer-centric approach. Demonstrated strong problem-solving skills by efficiently and effectively resolving customer complaints, minimizing negative impact and fostering goodwill. Proactively informed customers about new product offerings and promotions, contributing to increased sales opportunities. Served as a liaison between customers and internal teams, escalating complex issues and ensuring prompt resolution. Successfully built and maintained customer loyalty through consistent, timely, and effective complaint resolution processes. Royal College, Ogun, Nigeria Administrative Assistant October 2019 – November 2020, Responsibilities Managed the Principal's office schedule, efficiently organizing and coordinating appointments. Facilitated administrative meetings, accurately recording minutes of key discussions and strategic decisions. Served as the primary point of contact for internal and external stakeholders, effectively managing communications. Collaborated with executive and senior administrative assistants to address requests and inquiries from senior staff members. Additional Experience (NYSC) Urban Day Grammar, Oyo, Nigeria Subject Teacher (Government) October 2018 - November 2019, Responsibilities Created lesson plan and taught the entire class and individual student or group Monitored students’ progress for relevant recommendations for improvement Maintained insightful reporting for parents and school administrator Evaluated students’ performances in an objective, fair and timely manner Education & Credentials Master of Science (Sociology): 2024 | University of Lagos, Akoka, Lagos, Nigeria Bachelor of Science (Sociology): 2018| University of Ilorin, Ilorin, Kwara, Nigeria Lagos, Nigeria Volunteerism Election Officer| Independent National Electoral Commission (2019), Ibadan, Oyo, Nigeria Teaching assistant| Federal Government N-POWER (2020), Ogun, Nigeria Technical Proficiencies Microsoft Office Suite (Excel, PowerPoint, Word, Teams) |Finacle Languages English | Fluent Afrikaans