Oluwaseun Ilo

I am a highly motivated and service-driven professional with a solid background in customer service, client relationship management, and administrative support. With over 3 years of hands-on experience, most notably in the banking sector. I have developed a reputation for delivering top-notch support that is both empathetic and solutions-focused.

My career as a customer representative began as a Branch Service Associate at Wema Bank, where I was responsible for managing customer inquiries, resolving account-related issues, and ensuring a seamless experience for every client who walked through the door or called in. This role refined my ability to stay calm under pressure, multitask efficiently, and communicate with professionalism across all channels, skills that I have since transferred into the remote customer support space.

I am adept at using tools like Google Workspace (Docs, Sheets, Forms), CRM systems, and email platforms to track customer interactions, respond to tickets, and escalate issues appropriately. I am also comfortable working with help desk software, handling live chats, and managing support inboxes with minimal supervision. My strong communication skills, both written and verbal, allow me to engage customers effectively, resolve concerns quickly, and represent your brand positively.

Beyond technical skills, I bring a strong sense of ownership and proactivity. I don’t just wait for instructions; I take initiative, spot gaps, and propose solutions that improve customer experience and team efficiency. I understand that every customer interaction is an opportunity to build trust, loyalty, and long-term value.

I am also a certified Virtual Assistant, which means I bring added strengths in calendar and email management, online research, data entry, travel planning, and light sales/admin support. I am highly organized, detail-oriented, and capable of juggling multiple tasks while meeting deadlines.

Whether you need someone to manage your customer service inbox, handle client follow-ups, update records, or support your sales or admin team remotely, I am ready to contribute and grow with your team.

If you are looking for someone who is professional, dependable, tech-savvy, and customer-obsessed, I would love to connect and bring value to your business.