Oluwaseun Christiana Awodele

AWODELE OLUWASEUN CHRISTIANA Accra, ghana - --Virtual Assistance || Customer Service and Business Management || Administration || Operations ||Sales And Marketing|| Customer Support. PROFESSIONAL SUMMARY Versatile professional with a strong foundation in customer support, lead generation, virtual assistance, project management, IT support, and tech sales. Adept at managing complex tasks, providing top-notch customer service, and leveraging technology to streamline operations. Proven track record of delivering results in dynamic environments and fostering strong client relationships CORE COMPETENCIES       Customer Support: Efficient in handling customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Skilled in using various customer support tools to maintain effective communication. Lead Generation: Expertise in identifying and qualifying potential leads using tools like Apollo and executing targeted campaigns to drive business growth. Virtual Assistance: Proficient in administrative tasks, calendar management, email correspondence, and data entry. Experienced in using communication tools like Slack and CRM platforms such as HubSpot to coordinate effectively with teams and clients. Project Management: Competent in planning, executing, and monitoring projects using tools like Trello and Asana. Ability to manage resources, timelines, and deliverables to ensure project success. IT Support: Solid understanding of IT support processes, including troubleshooting, system maintenance, and user support. Familiar with various IT tools and technologies. Tech Sales: Skilled in understanding client needs, presenting solutions, and closing sales. Capable of maintaining strong relationships with clients to drive repeat business and referrals. CUSTOMER SERVICE  Effectively managed contract, achieving customer's expectations and 40%  Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING  Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.  Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc.  Reach out to leads, increase and build a pipeline of prospective customers and manage interface. PROFESSIONAL EXPERIENCE Customer Support and Virtual Assistance     Handled customer inquiries via phone, email, and live chat, ensuring prompt resolution and high customer satisfaction. Managed client accounts and maintained up-to-date records in CRM systems like HubSpot, contributing to improved client retention rates. Provided virtual assistance by managing schedules, organizing meetings, and coordinating with teams across different time zones using tools like Slack and Trello. Assisted in content creation and email marketing campaigns, ensuring timely delivery and consistency in brand messaging. Lead Generation and Tech Sales     Executed lead generation strategies using tools like Apollo to identify and qualify potential clients, resulting in a significant increase in sales pipeline. Conducted market research to understand industry trends and customer needs, tailoring sales pitches and product offerings accordingly. Closed sales deals by presenting technical solutions to clients, demonstrating product value, and negotiating contracts. Maintained relationships with existing clients, ensuring satisfaction and encouraging repeat business. Project Management     Led projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. Coordinated cross-functional teams to achieve project goals, utilizing project management tools like Asana and Trello to track progress and manage tasks. Facilitated meetings and provided regular project updates to stakeholders, ensuring clear communication and alignment on project objectives. Implemented process improvements to enhance project efficiency and reduce bottlenecks. IT Support     Provided technical support to users, troubleshooting hardware and software issues, and resolving network connectivity problems. Maintained IT infrastructure, including system updates, backups, and security protocols, ensuring smooth and secure operations. Trained users on new technologies and best practices, improving overall tech proficiency and productivity. Documented technical processes and created user manuals to aid in training and support. WORK HISTORY 02/2020 to Current Ticketing Manager ZAKSAK COMPANY LIMITED 04/2016 to 02/2019 Sales /Marketing /Ticket Agent FLYPRESTIGE TRAVEL AND TOUR Education Bachelor of Commerce in Tourism Studies Anchor Aviation College, June 2021 TRAINING AND CERTIFICATIONS Travel and Technology Training – Sabre GDS  Completed training in Sabre Global Distribution System (GDS)  Learned airline, hotel, and car rental reservation systems  Gained skills in fare calculation, ticket pricing, and payment processing  Certified as a Sabre travel professional CERTIFIED VIRTUAL ASSISTANT Earned certification from Digital Witch Community after completing an intensive training program, equipping me with expertise in:     CRM tools (e.g. HubSpot, FreshDesk) Project management tools (e.g. Asana, Trello) Lead generating tools (e.g. email marketing, social media, apollo) Communication tools (e.g. Slack, Zoom). AWARDS & RECOGNITIONS  Recipient of the 2023 Travelport Award for Loyalty and Outstanding Performance, recognizing my exceptional dedication and achievements in the travel services.