OLUWAMUMIYO FALOLA
Falola
P: - |-|LinkedIn: Oluwamumiyo
EDUCATION
UNIVERSITY OF IBADAN
Bachelor of Science
Major in Human Nutrition & Dietetics
Ibadan, Oyo State.
2021 - 2025.
WORK EXPERIENCE
COWRYWISE
Remote
Campus Ambassador
Jan 2024 – Feb 2025
● Participated in 6 promotional campaigns boosting the brand’s image to 120+ University of Ibadan students.
● Exposed 200+ students of the University of Ibadan to various campus initiatives through frequent
presentations and discussions.
● Contributed towards the planning and execution of annual cultural fest, encouraging and increasing creative
expression amongst students by 30%.
CYDEX LOGISTICS
Remote
Customer Service Representative
Jul 2024 – Dec 2024
● Collaborated with 10 in-school restaurants to maximize food sales and ensure an efficient delivery system.
● Handled food orders and deliveries efficiently, reducing waiting time from 40 minutes to 15 minutes, thereby
maintaining high levels of customer satisfaction.
● Provided top-notch support to food vendors, thereby ensuring a quality client experience.
● Improved customer experience by effectively handling complaints and inquiries.
FEDERAL MEDICAL CENTRE
Onsite
Industrial Trainee
Apr 2024 – Jul 2024
● Evaluated 20 clients’ health needs and formulated effective nutritional strategies accordingly, leading to
optimal nutritional status for these clients.
● Improved patient’s recovery rates with the implementation of tailored dietary plans, thereby reducing the
time spent by patients in the hospital by an average of 3 days.
● Provided personalized nutritional advice and plans for 10 outpatient clients, thereby promoting healthier
lifestyles in these clients.
DANEST HOTEL
Onsite
Industrial Trainee
Dec 2023 – Jan 2024
● Checked 15 guests in and out smoothly, maintaining professionalism at all times.
● Communicated effectively with kitchen staff ensuring timely delivery of meal orders, reducing waiting time
from 30 minutes to 15 minutes.
● Handled guests’ complaints effectually, resulting in satisfactory resolutions, leading to a 4-star review of
the hotel’s hospitality services.
SKILLS
● Effective communication skills
● Listening skills
● Nutrition Management skills
● Customer complaint management
● Teamwork and collaboration
● Proficiency in Microsoft Excel
CERTIFICATIONS
● Certificate in Diet and Nutrition Course, E-learning
2020
● Certificate in Graphic Designing, Orifunke Lawal Academy
2022
● Certificate in Soft-Skills Training, Jobberman
2023
● Certificate in Customer Service, Alison.com
2024
● Data Analysis using Microsoft Excel, Coursera
2024
● Certificate of Responsible Conduct of Human Research, CITI Program
2024
● Certificate in Nutrition Care Process, Academy of Nutrition and Dietetics
2024
● Certificate in Event Management, Oxford Home Study Center
2025
VOLUNTEERING & EXTRACURRICULARS
Volunteer, Lagos Food Bank
o Nutrition awareness walk, providing hunger alleviating packages to the needy.
o Helped in organizing 75+ food packages and ensured distribution to the same number of people.
Volunteer, Rotaract Club, World Breastfeeding Day
o Awareness walk and program for educating nursing mothers and intending mother on the importance
of exclusive breastfeeding.
o Interacted with 10 mothers, providing concise and clarifying answers to questions posed by these
mothers.
Volunteer, Farmgate Initiative, World Food Day
o Program organized for educating about 120 children on the importance of balanced diet and essential
nutrient intake required for optimal growth and development.
Co-Head, Departmental Content Creation Team
o Helped in creating and curating video concepts for 8 departmental events.
