OPEOLUWA MARIAN OLUWABUSOLA-
-
PROFESSIONAL SUMMARY
Highly motivated and customer-centric. demonstrated capacity to continuously surpass client
expectations, daily problem resolution, and a 5-star rating. proficiency in resolving a variety of
problems, Capable of going above and beyond in linguistic and cultural contexts and managing
challenging situations, like third-party integrations; able to establish and nurture strong customer
relationships, comprehend business requirements, and create and execute CRM solutions that
support organizations in achieving their objectives.
SKILLS
●
Customer relationship management (CRM) •Problem-solving skills •Communication and
interpersonal skills •Teamwork • leadership skills •Networking
CERTIFICATIONS
● Oracle cloud Foundation Associate
● AWS cloud Practitioner
Aug 2023
Nov 2023
EXPERIENCE
CIL ACADEMY
Jan 2024 till date
AWS Cloud & DeVops Engineer (Scholar)
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Learning the design and implementation of new cloud-based applications
●
Learning and having a strong understanding of AWS services, including EC2, S3, EBS,
RDS, VPC, and Route 53 including DevOps services
●
The ability to read and comprehend technical documentation to diagnose the root cause
of problems and recommend appropriate remediation steps, as well as to identify
problems that are having a significant impact on the business, such as outages and
performance degradation.
●
Learning how to manage and maintain cloud infrastructure, monitor and troubleshoot
application and infrastructure issues
●
Developing proficiency in DevOps, version control, CI/CD, infrastructure as code,
containerization, monitoring and observability, and scripting languages.
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Learning how to optimize cloud costs and how to develop and execute cloud security
best practices
ALX AFRICA
Learner Coordinating Specialist
●
Dec 2023- present
Customized training content to address the specific needs and challenges of different
user groups.
●
Utilized a blend of instructional methods, including lectures, hands-on exercises, case
studies, and interactive activities, to promote knowledge retention and engagement.
●
Generated reports and analyzed data to identify trends and opportunities for
improvement.
●
Provided ongoing support to users and learners through one-on-one consultations and
troubleshooting sessions.
●
Collaborated with internal stakeholders to develop and implement adoption strategies.
●
Tracked and analyzed training effectiveness metrics to ensure continuous improvement.
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Maintained system integrations between the CRM and other enterprise applications.
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Stay updated on industry trends and best practices in learning and development.
HAMTHEL NIGERIA LIMITED
Customer Representative Manager
●
Jan 2021- Nov 2023
Provided customer support for a variety of products and services using Microsoft
Dynamic
●
Provided
customer
support
by
answering
questions,
resolving
issues,
and
troubleshooting problems, communicating with end users, system administrators, and
solution integrators via phone, email, and/or chat.
●
Confirm that appropriate changes are made to address and fix customer problems.
●
Monitored operational performance and made changes to business strategy to improve
efficiency and productivity.
●
Providing technical guidance across teams by identifying areas requiring expertise on
different modules of a solution to resolve cases
●
Maintain documentation for all cases including queries, process steps, and resolutions
consistent with customer commitments
GCUPS LIMITED
Customer Representative Officer
Jan 2019- Dec 2020
●
Using productivity tools such as Teams, PowerPoint, and Skype to enhance efficiency
●
Keep detailed and precise documentation of all customer cases, including queries,
process steps, and resolutions, to ensure that customer commitments are met and that
prescribed protocols and processes are followed.
●
Answered customer questions and resolved issues, communicate with end users/system
administrators/solution integrators via phone, email,
●
Improved administrative efficiency by harnessing planning and solutions. Processed
mail, email and phone enquiries, minimizing correspondence backlogs.
The Bazaar LTD
Customer Representative Intern,
Jan 2018 ‐ Dec 2018,
●
Trained on Microsoft Dynamics by team lead to increase proficiency
●
Learnt how to be proficient in microsoft teams, power-point, skype and a few others to
maximize productivity and enhance communication amongst team members
●
Provided product information and answered customer complains
●
Answered customer questions and resolved issues
●
Created and updated customer records
Lagos Television
Public Relations officer,
Nov 2017 ‐ Sept 2018,
Assisted with the development and execution of PR campaigns
●
Wrote and distributed press releases
●
Ensured quality of stories, working with industry partners to ensure content was useful,
actionable and of clear interest to readers.
●
Optimized content for SEO, resulting in stories ranking on Google News. Researched
and developed stories independently, using own contacts, press releases and social
media.
●
Helped generate ideas for in-depth stories that were published as trend pieces across
platforms.
●
Supported media events
●
Assisted with the development and execution of PR campaigns
●
Wrote press releases and articles
EDUCATION
Higher National Diploma, Mass Communication
NIGERIAN INSTITUTE OF JOURNALISM,Jun 2016
National diploma, Mass communication
NIGERIAN INSTITUTE OF JOURNALISM,Jun 2013
High School Diploma
METHODIST GIRLS ‐ Sabo, Lagos,Jul 2009
Junior school certificate
YABA TECH SECONDARY,Jul 2006
LANGUAGE
English, Advanced
Hobbies
Networking, Attending workshops, Mentoring,Read books/articles, Keeping up with
industry trends and technologies through video content
