Oluwabusayo Bakare

OLUWABUSAYO BAKARE Customer Service Representative | Admin Support -q LinkedIn/Portfolio  Abeokuta ogun state SUMMARY STRENGTHS With a proven track record in customer service and Admin support, I bring a passion for customer satisfaction, excellent communication skills, and an ability to multi-task effectively. My experience has equipped me to identify and solve problems quickly, contribute to sales growth, and drive operational efficiency.  Problem Solving EXPERIENCE G Efficiency Customer Service Specialist Verizon 06/2021 - 07/2023 Abeokuta ogun state Assisted customers with order processing and issue resolution • Managed about 60 calls daily, resolving 85% of issues during the first call • Decreased return rate by 20% resulting in significant savings • Provided back-end support to the sales team, helping to increase sales by 10% Client Support representative Meganet Mobile limited 03/2019 - 10/2020 Lagos island Aided in sales of bulk SMS unit and handled customer inquiries • Handles large incoming calls with 80% success rate • Increased revenue by 15% by upselling and cross-selling products • Decreased average order completion time by 25% by optimizing the ordertracking system Customer Care Representative AT&T 02/2017 - 06/2018 Decreased average order completion time by 25% at Meganet Mobile limited by optimizing processes G Communication Expert communicator, managed 60 calls daily at Verizon with a high resolution rate SKILLS Customer Service Sales Support Multitasking CRM Communication Documentation Zendesk Slack Asana Fresh desk Abeokuta ogun state Handled customer inquiries and resolved issues • Handled over 50 calls daily, maintaining a high customer satisfaction rate of 95% • Drove a 10% increase in customer retention rate through proactive problemsolving • Improved team productivity by 20% by implementing a new CRM system CERTIFICATION Customer relationship management H.p global life course providing a deep dive into customer service procedures EDUCATION Higher National Diploma in Mass communication Moshood Abiola polytechnic 01/2014 - 2016 Abeokuta ogun state LANGUAGES English Proactive problem solver, increased customer retention rate by 10% at AT&T Business and Email communication H.p global life : focused on strategic sales methods and techniques PASSIONS Native 0 Customer Satisfaction I have a passion for ensuring client satisfaction and building long-term relationships u Continuous Learning Powered by  I love reading and learning about new trends and techniques in customer service and sales www.enhancv.com