Oluwabunmi Faith

PROFILE Service-minded Customer Experience Personnel with broad scope in business environments. Keen ability to assess ineffective customer service and propose FAITH PRECIOUS OLUWABUNMI CUS T OME R E X P E RI E NCE P E RS ONNE L effective solutions. Expertise in customer loyalty, relationship and value management CAREER EXPERIENCE EDUCATION Ladoke Akintola Institute of Technology 2019 MESSENGER LOGISTICS| FEB 2023-SEPT 2023 Responsible for managing 3pl partnerships B.(Tech) Transport Management Government Science Secondary School CUSTOMER EXPERIENCE MANAGER and on-demand services. 2014 SSCE In-charge of managing CRM software in resolving customer issues (ticket and open resolution) i.e. Freshworks, Freshdesks. Provides a first-step resolution for customer MY SKILLS related issues for warehousing fulfillment and last mile deliveries. Highly proficient in Freshworks and freshdesk Google Workspace E-mail Marketing Mail-Chimp Cold calls CRM Logistics Management Order Fulfillment CONTACT Phone Number -, - Keeps records of customer interactions, transactions, comments and complain to track relevant KPIs. Manages email campaign/marketing. i.e mail chimp. Schedules and organizes periodic customer reward programs/activities like discounts, promos etc. Conducts periodic check-ins on all customers. Responsible for improving the overall E-mail Address customer service process and activities of - Messenger in order to generate a high number of returning customers. INTERN (HR DEPT) NYSC Federal Ministry of Transport| Nov 2021- Aug 2022 Responsible for organizing training sessions and seminars for staff members. Incharge of managing and overseeing activities centered on staff welfare within the organization. Responsible for organizing orientation exercises. Incharge of scheduling staff training programs CAREER ACCOMPLISHMENTS I have been able to maintain and grow a customer base of about a thousand clients at my previous employment Rewarded as staff of the month at my previous employment I was awarded as top intern at Federal Airport Authority of Nigeria (Oct 2019) TRANINGS/CERTIFICATIONS NYSC Discharge Certificate (2022) Email Marketing Freshworks/FreshDesk Customer Relations Management Logistics Management APRON CONTROLLER Federal Airport Authority of Nigeria| June 2019Dec 2019 Incharge of monitoring flight schedules Responsible for keeping track of international flight schedules Recorded the arrival and departure of flights, number of passengers and crew on board.