Olusoga Funmilayo

Olusoga Funmilayo Lagos State, Nigeria PROFESSIONAL SUMMARY Operations and Executive Support professional with over five years of remote experience coordinating workflows, managing schedules, tracking tasks, and supporting daily business operations. Experienced in maintaining operational trackers, coordinating teams, managing CRM systems, and ensuring tasks are completed on time. Reliable, detail oriented, and able to manage multiple priorities while keeping operations running smoothly. PROFESSIONAL EXPERIENCE Outsource Inc. || Remote Virtual Executive Assistant / Recruitment Support 2024 – 2026 • Managed executive inboxes, calendars, and meeting coordination, ensuring timely follow-ups and accurate scheduling across multiple time zones. • Maintained operational trackers and monitored workflow progress. • Communicated with candidates regarding interview schedules and updates. • Supported leadership with task management, reporting, and execution tracking. • Prepared weekly executive reports, hiring & pipeline updates, and operational summaries for leadership review. • Improved organisation by maintaining structured systems and documentation. The Oasis Group || Remote Virtual Customer Support Specialist 2022 – 2023 • Initiated contact and sparked interest with emails and calls to prospective clients. • Introduced services to decision makers and identified potential opportunities through engagement. • Handled high volume customer inquiries via phone, chat, and email while maintaining response quality. • Enhanced pitch relevance by staying updated on product offerings and market trends. • Confidently addressed objections with active listening and persuasive communication. • Organized digital files, updated reports, and assisted in workflow management. • Updated CRM records with accurate notes, status updates, and client interactions. • Followed up with clients on pending responses, outstanding requests, and account related matters. CalmLog Clinical Care || Remote Virtual Scheduler / Administrative Support 2020 – 2022 • Coordinated appointment scheduling, reminders, and follow-ups while ensuring data accuracy and confidentiality. • Maintained HIPAA-compliant patient records and supported compliance documentation within EHR systems. • Communicated with patients via phone, email, or portal to confirm appointments and answer basic questions. • Assisted with billing follow-ups, insurance verification, and administrative record updates to support clinic operations. • Tracked tasks and follow-ups to prevent missed appointments or delays in patient care. • Supported the clinic remotely, keeping operations organized and efficient without handling clinical decisions. XGO Technologies Limited || Remote Virtual Assistant / Administrative Assistant 2019 – 2020 • Supported daily administrative tasks for multiple team members in a remote work environment. • Organized digital files, task lists, and reports to improve workflow efficiency and task visibility. • Coordinated daily operational activities and ensured tasks were completed on schedule. • Communicated with team members to ensure smooth operational flow. • Monitored email accounts, responded to basic inquiries, and escalated urgent messages. • Managed ongoing data entry and record updates across CRM and internal systems with strong attention to accuracy. • Prioritized incoming requests and ensured proper task distribution. EDUCATION Moshood Abiola Polytechnic Mass Communication — National Diploma | 2012 – 2015 KEY SKILLS • Operations coordination • Calendar & Operations support • Inbox management • Meeting scheduling • HIPAA compliance • Google Workspace & Microsoft Office • Email & phone communication • Onboarding coordination • CRM systems (HubSpot, Asana, Notion) • Customer support • Data accuracy • Task & project tracking • Workflow management • Administrative operations • Process support AVAILABILITY Full time | 40 hours per week Able to work across US, Australia, Asia, and European time zones