Olushola Peter

PETER O. BOLODEOKU CUSTOMER SUPPORT SPECIALIST CONTACT PROFILE Peter is a Customer Support Specialist with 5+ years of B2C & B2B experience supporting local and global clients. Skilled in CRM tools, high-volume call handling, timely resolutions, and team collaboration. Passionate about delivering excellent service and enhancing customer satisfaction. SKILLS CRM proficiency Customer retention Timely resolution Telemarketing Empathy and Attentive EDUCATION National Open University of Nigeria- B.SC Mass Communication TOOLS VICI DIAL RING CENTRAL VONAGE BUSINESS SALESFORCE ZOHO MS. EXCEL GMAIL & G-CHAT MS. OUTLOOK ADVANCE MD TEAMS EXPERIENCE RHODE ISLAND COUNSELLING ASSOCIATES (Cranston & Lincoln, RI. U.S) APPOINTMENT SETTER NOV.2024 – MAY 2025 Scheduled mental health and counseling appointments for patients with licensed professionals, meeting a daily target of 30+ confirmed bookings. Handled high-volume inbound and outbound calls with professionalism and empathy, ensuring patient needs were accurately matched with provider availability. GLUTALITY (Boca Raton, FL) U.S CUSTOMER SUPPORT STAFF (TELEMARKETER & QA) NOV 2022 – JUL 2023 Made 700+ inbound and outbound calls daily to promote health products and services. Achieved 6+ daily sales targets while maintaining a call handling time of 7 minutes. Updated CRM records, supported quality assurance monitoring, and improved client engagement through active listening and product education. CITIZENS DISABILITY (Waltham, MA) U.S CUSTOMER SERVICE REPRESENTATIVE JUL 2020 - OCT 2022 Handled 250+ daily calls supporting U.S. clients with disability claims. Provided accurate information, resolved issues, and logged case details in Salesforce CRM and Utilized G-chat for inhouse communications. Maintained high first call resolution and a 90% quality assurance weekly, while keeping call abandonment rates low. GEOINFOTECH RESOURCES LTD (Abuja, NG) ASST, SALES MGR AUG 2023 – JAN 2025