Olusegun Otunba

Address: Pameso court 1, Nikitara Street, Larnaca 6052, Cyprus Mobile: - Telephone: - Email:- OBJECTIVE Energetic customer support representative. Actively Motivated with strong organizational and prioritization abilities. Areas of expertise include customer relations, office assistance, warehouse duties, dispatching, general services, retentions and problem solving. SUMMARY OF QUALIFICATIONS • Skilled in performing front desk, clerical and support duties. • Proficient in developing and maintaining filing systems and inventories. • Able to carry out support functions and emailing. • Proficient in PC skills, such as Microsoft Office Suite and Power Point. • Meeting deadlines with accuracy and efficiency. • Knowledge of Customer Service Practices. • Strong verbal and written communication skills. • Flexible when it comes to working hours. CAREER SUMMARY June 2011 - July-2013 Junior Front Office Assistance NOEL PROPERTIES LTD-Lagos, Nigeria Key Functions: • Opened office in the mornings and close down in the evenings • Handled incoming calls, emails and routing appropriately • Maintained cleanliness of the office premises • Maintained inventories and supplies • Completed check requests and purchase orders Nov-2013 - Dec-2014 General Hotel Staff JONESLAND HOTELS AND RESORTS-Lagos, Nigeria Key Functions: • Greeted customers • Operated payment machine and handling of cash • Serviced customers as a bar man • Delivered foods and also drinks to customer • Occasionally working at weddings and parties Aug 2014 - Jun-2015 Customer Attendant JESCOM TECHNOLOGIES- Dubai, UAE Key Functions: • Greeted clients regularly • Proper daily records of operation • Managed day to days activities • Performed basics office related task, including correspondence, photocopying and records. • Answer telephones and give information to callers. • Take messages, or transfer calls to appropriate individuals. Dec-2016 - July-2019 Dispatch Warehouse Worker GENERAL WAREHOUSES- Larnaca, Cyprus Key Functions: • Received, moved, checked and stored incoming goods. • Checked and parked products. • Loaded and unload trucks. • Labelled goods that have arrive at the warehouse • Packaged and labelled products before they are dispatched. Apr-2019 - July-2020 Customer Support Representative FIRST CHOICE GROUP PLC- Larnaca, Cyprus Key Functions: • Handled customer’s complaint via telephone and finding a possible solution. • Resolved customer orders and direct further technical complaints to manager. • Answer multiple calls in phone system. • Dealt with inbound and outbound calls from the United Kingdom. • Performing Retention Services. • Exchange merchandise for customers and advice customers on returns policy. • Maintaining knowledge of current sales and promotions, policies regarding payment and product exchanges. • Had a wonderful impact on customers that came in as regulars. • Dealt with refunds and order savings. CORE SKILLS Teamwork Multitasking Interpersonal Knowledge of products Strategies service Retention Willingness to Learn Abilities Goal Oriented Focus Abilities to Read Customers Data Entry Procedures CRM System Listening Skills Secretarial duties Microsoft Office Suite Clear Communications Skills PC Skills Telephone Skills Typing Skills Troubleshooting Attentiveness Work Area Maintenance Microsoft Office ACCOMPLISHMENTS Certificate of Achievement, New School Competition, New York: Participated at the new school webinar quiz and was awarded a certificate of achievement for participating International Youth Leadership Conference, Kuwait: Invited by a colleague to participate at the ‘‘International youth leadership conference’’ where we discussed about the development of youths and further suggestions on how youths can develop their natural given talents. EDUCATION General Certificate Igbobi Comprehensive College Education (GCE) High School Diploma (WAEC) Bachelor Degree B.A Philosophy 2010 High Tree Comprehensive College 2011 Olabisi Onabanjo University 2016 PROFFESSIONAL QUALIFICATION Computer Training Obtained certificate in Microsoft Word under Lagos state government, Lagos, Ms word Nigeria. Computer Networking Obtained certificate in Computer Networking and I learned some tactics on how to set up server on a computer, Lagos, Nigeria Participated at an Obtained certificate of membership, Dubai, UAE interior designing conference 2010 2011 2016 SPECIAL SKILLS AND PERSONAL DETAILS Key I.T. Skills: Ms Office, Power Point, Email and internet applications, Web design service, Administrative duties Language: English language,Yoruba & Bendel Interests: Travelling, Typing, Computers, Cycling, Gym, Football, Music, Surfing the net, Cooking Marital Status: Married Driving Licence: Yes Resident Status: European Member REFERENCES Engr Salam Omotoba First Choice Group Ltd Prof Taiwo Olajuwon HR Jescom Technologies Head Of Supervisor Dean of Faculty of Arts - - Olabisi Onabanjo University