Olusayero Fikesola Joy

OLUSAYERO FIKESOLA JOY Ikorodu, Lagos State. --LinkedIn: www.linkedin.com/in/olusayerofikesolajoy PERSONAL SUMMARY IT Support Engineer with 3 years of hands-on experience resolving technical issues and optimizing IT operations. Successfully reduced IT-related downtime by 40% and lowered support costs by 25% through preventive maintenance and efficient troubleshooting. Improved system reliability and minimized security risks by 30% through timely updates, network hardening, and user education. Known for clear communication, user-focused support, and building quick confidence with teams. BIO DATA Gender: Female Date of Birth: 15/February/1996. • • • • • • • • • • • • SKILLS AND EXPERTISE Excellent communication, interpersonal, and problem-solving skills. Familiarity with Windows, Linux operating System, proficient with computer tools such Microsoft (Power point, MS windows, MS excel, Word), Graphics design tools (Corel Draw and Photoshop) and internet usage. IT and Technical Support, Network Administration and Networking. Strong planning and organizational skills with sense of priority for deadlines and attention to details. In-dept understanding of network protocols, Resourcefulness and problem-solving aptitude. Ability to multitask, work in a fast-paced environment and work independently with minimal supervision. Ability to maintain confidentiality and handle sensitive information. Proactive in identifying and resolving issues with strong analytical, attention to details skills. EDUCATION & CERTIFICATIONS Higher National Diploma in Computer Science Rufus Giwa Polytechnic Owo Ondo State HCIP Datacom: Advance Routing and Switching in view CCNA Cisco Certified Network Associate in view 3MTT/NITDA Cyber Security Huawei Certified ICT Associates (HCIA): • Huawei Security, Wireless LAN, Artificial Intelligence. • Data Communication, Cloud Computing • Big Data, Routing &Switching WORK EXPERIENCE Huawei Technologies Co. Ng. Ltd. Information Security Trainer • March- - Lagos, Nigeria. 2024-present. Promoted a culture of security awareness and accountability across all departments, fostering proactive behavior in identifying and mitigating cyber risks. • Facilitated engaging and interactive cybersecurity training sessions for employees at all levels, improving organization-wide compliance and vigilance. Assessed employees’ security knowledge and skill levels to identify gaps and tailor training programs to meet evolving needs. • Delivered training using diverse instructional methods lectures, demonstrations, and hands-on exercises to maximize participation and knowledge retention. • Integrated the latest industry trends, threat intelligence, and compliance regulations into training content to maintain program relevance and effectiveness. • Huawei Technologies Co. Ng. Ltd. IT Support Engineer Lagos, Nigeria. Oct. 2023-Present • Led the installation and configuration of computer hardware, operating systems, network tools, and critical enterprise software, improving setup efficiency by 30%. • Designed and implemented standardized printer software installations across departments, reducing support tickets related to printing issues by 40%. • Monitored and maintained enterprise systems and network infrastructure proactively, preventing over 60% of potential downtimes through early issue detection. • Resolved over 300+ internal and client-facing technical support issues annually, consistently maintaining a 95% satisfaction rate by communicating clearly and providing timely solutions. • Diagnosed and troubleshot complex hardware failures and software faults, contributing to a 25% increase in system uptime and reducing reliance on external vendors, saving the company operational costs. • Supported the deployment and onboarding of new business applications, ensuring minimal disruption and training 20+ staff on usage and troubleshooting. • Documented issue-resolution processes and created a knowledge base that reduced resolution time for recurring problems by 35%. • Mentored junior IT staff on best practices for troubleshooting and customer support, increasing team efficiency and capability. • Improved system performance by conducting routine maintenance, patching, and updates, which enhanced security and compliance posture. Huawei Technologies Co. Ng. Ltd. Information and Technology Department National Youth Service Corp. Lagos, Nigeria. Nov.2022- Oct.2023. • Configured Huawei Idea Hub, laptops, operating systems, drivers, and essential applications to optimize system performance and ensure seamless user experience across departments. • Led the successful configuration of Holowits CCTV systems, enhancing site-wide surveillance capabilities and improving security monitoring efficiency. • Engineered and fine-tuned network devices (switches, routers, access points) to efficiently manage and route data traffic, ensuring stable connectivity and minimal downtime. • Performed low-level formatting and system reinitialization to resolve persistent OS-level issues and restore machines to peak functionality. • Diagnosed and resolved complex network issues through structured network troubleshooting, contributing to a 45% reduction in connection-related complaints. • Installed and maintained structured cabling infrastructure and repaired faulty hardware, extending equipment life span and cutting replacement costs by 20%. Federal University of Technology Akure Computer Science Department Intern Ondo, Nigeria- • Explored the Visual Studio development environment to build a solid foundation in integrated development tools for application creation. • Developed desktop applications using Visual Basic .NET (VB.NET), applying object-oriented principles to design functional user interfaces and workflows. • Applied core networking concepts to establish and troubleshoot basic network configurations, enhancing system connectivity and communication skills. Federal University of Technology Akure Computer Science Department Students Industrial Work Experience Scheme Ondo, Nigeria- • Mastered the foundational tools of Microsoft Office Suite (Word, Excel, PowerPoint) to create professional documents, reports, and presentations. • Executed software installations and configurations across various systems, ensuring compatibility and optimal functionality. • Designed creative visual content using CorelDraw and Photoshop, enhancing digital communication and brand representation through professional graphic designs. CAREER PROJECT EXPERIENCE IT Support Engineer: Huawei LAN Revamping Huawei Technologies Co. Ng. Ltd. (Lagos, Nigeria): VI12 Chinese Dormitory - • Checked the existing cabling to find problems and understand what was needed for a better setup. • Wrote reports about issues found in the old system to help with planning and improvements. • Made sure the network worked well during re-installation by fixing any connection or speed problems. • Watched over the new cabling installation, making sure everything was labeled correctly and followed standards. • Regularly checked the network to spot slowdowns and fixed them quickly to keep things running smoothly. • • • • VOLUNTEER EXPERIENCE Rufus Giwa Polytechnic Owo, Ondo State. Class representative and Project leader Regional Huawei ICT Competition Huawei Campus Ambassador Member of Student Judiciary Council (S.U.G) REFERENCES • Available on request -