Olupitan Abimbola Naomi

OLUPITAN ABIMBOLA NAOMI Ikotun, Lagos Nigeria. PROFESSIONAL SUMMARY A versatile, tech-savvy Support Professional with a background in Sociology and IT Support. I bridge the gap between human connection and technical efficiency. Whether you need an organized inbox, a structured sales pipeline, or a dedicated customer support lead, I bring a disciplined, Gamechanger mindset to your operations. As a two-time gold medalist in a competitive sport like Badminton, I don’t just work, I execute with precision, resilience, and a commitment to winning. CORE SERVICES ●​ Virtual Assistance: Inbox management (Inbox Zero), appointment setting, calendar scheduling, travel planning, and administrative documentation. ●​ Customer Support: Multichannel support (Email, Live Chat, WhatsApp, Phone), ticket management, and conflict de-escalation. ●​ Lead Generation & Sales: Prospecting, database building, CRM data entry, and lead qualification to keep your pipeline moving. ●​ Operations & Tech: AI-powered workflow automation, and process documentation. TOOLS & TECHNICAL TOOLKIT ●​ CRM & Sales: HubSpot, Pipedrive, Freshdesk, Intercom. ●​ Communication: Slack, Microsoft Teams, Zoom, WhatsApp Business. ●​ Productivity & Admin: Google Workspace (Docs, Sheets, Drive), Dropbox, Canva, Trello, Asana, Notion. ●​ AI & Automation: Zapier, ChatGPT, Claude (AI-assisted content drafting and task automation). ●​ Lead generation: Apollo ●​ Appointment Setting: Calendly, and Acquity. PROFESSIONAL EXPERIENCE October 1st Clothing | Customer Relations & Sales Support- ●​ Role Focus: Client-facing sales and relationship management. ●​ Spearheaded lead engagement strategies, identifying buying signals to drive sales revenue. ●​ Maintained detailed client records, ensuring seamless communication and follow-ups. ●​ Managed inventory-related inquiries and administrative tasks in a fast-paced retail environment. Genesis Pure | Lead generator & Sales- ●​ Finding Customers: Identified and connected with potential clients who were interested in health and wellness products. ●​ Closing Sales: Turned interested people into long-term customers and business partners. ●​ Tracking Progress: Kept clear records of all potential leads and sales to ensure no business opportunities were missed. Swyftpay | Customer Support Specialist- ●​ Assisting with Payments: Helped users with their money transfers and payments, making sure every transaction was handled quickly and safely. ●​ Fixing Technical Issues: Solved problems like app errors or login issues so customers could use the platform without frustration. ●​ Building Trust: Handled private information with care and followed strict security rules, which is essential when working with money. CERTIFICATIONS Bachelor of Science (B.Sc.) in Sociology Lead City University, Ibadan 2025 Technical Support Fundamentals Coursera 2025 IT Support Training Digital Witch Support Community 2025 Google Ads & Analytics Google Skill Shop 2025