Oluoma Arodiogbu

. OLUOMA ARODIOGBU Illinois, US •- •-http://linkedin.com/in/oluoma-arodiogbu PROFESSIONAL SUMMARY Administrative support professional with 3+ years working remotely in administrative and client-facing roles. Skilled at streamlining administrative processes, ensuring data accuracy. Proficient in Microsoft Office, particularly Excel, to input and update data into computerized systems and databases. Excel in dynamic remote workspaces, highlighting strong organizational, multitasking and time management skills. Dedicated to delivering accurate, reliable data to support business operations. SKILLS Technical Proficiency ● Zoom ● Google Suite ● HRIS (Peoplesoft, Workday) ● Microsoft Office ● Microsoft Outlook ● Microsoft Excel ● Microsoft PowerPoint ● Microsoft Word ● Hubspot ● Asana ● Salesforce ● Microsoft Sharepoint ● Adobe Acrobat ● Slack ● Live chat Core Competencies ● Calendar Management ● Project administration and coordination ● Client Service and Communication ● Meeting Coordination ● Attention to Detail ● Database and Spreadsheet Management ● Meeting Management ● Clear and Concise Communication ● Document Management ● Multitasking ● Employment Contracts ● Calendar Management ● Recruitment ● Email Communication ● Email Management ● Data Collection ● Email Support WORK HISTORY Client Service Associate (Remote) Ascensus - Missouri, USA. Oct 2023 - Jun 2024. ● Ensured precise documentation, assisting in the handling of sensitive data for 300+ 529 accounts with less than 5 reported incidents over 6 months. ● Researched and resolved complex customer issues, applying creative problem solving techniques to boost customer satisfaction. ● Prioritized and responded to a large volume of emails and phone calls in a prompt manner. ● Leveraged Microsoft 365 suite for collaboration with teammates and external client communication, exhibiting proficiency in cloud based utility tools. ● Coordinated communication with over 20 clients daily, sustaining a 92% response rate within 24 hours, contributing to a 5% improvement in client satisfaction scores over 5 months. ● Thrived in a fully remote work environment, leveraging expertise in independent work and self-driven results. . ● Identified an average of 2-3 issues per client, cutting down on repeat calls by 15% and improving overall customer experience. ● Processed 8 - 12 new client 529 enrollments daily, fostering engagement and conversion. Engagement Associate (Remote) Glass Lewis - Missouri, USA Sept 2022 - Mar 2023 ● Deployed Salesforce tracking system for 150+ monthly company-analyst interactions, improving client engagement metrics by 10% ● Employed Outlook and Google calendar to create a unified scheduling system, facilitating timely meeting settings and reminders. ● Provided Project Management support by maintaining accurate records of 150+ client engagements monthly, utilizing Excel and Salesforce. ● Facilitated virtual communication between Glass Lewis Account Managers and Company representatives, fostering valuable connections. ● Tracked 150+ monthly client engagements in Excel and Salesforce boosting prompt follow-ups by 15% ● Enhanced data entry workflows and reduced processing time by 15%, improving overall sales process efficiency. ● Supported team meeting preparation and coordination, including agenda development and action item management. Account Coordinator Maximum Independent Brokerage - Illinois, USA Oct 2020 - Jul 2021 ● Linked sales and operations team, enabling clear communication and streamlined workflow. ● Boosted client satisfaction ratings by 10% through proactive problem identification and resolution. ● Analyzed policies and endorsements, ensuring accuracy and client satisfaction. ● Maximized CRM systems to manage and track 20+ customer interactions and Information daily ● Performed clerical duties with a focus on cloud-based filing. ● Managed pre and post-sales communication, ensuring prompt delivery of materials from the sales team to the clients, resulting in a 15% increase in client satisfaction. HR Specialist (Remote) H&R Block - Illinois, USA 11/2019 - 06/2020 ● Innovated administrative processes under expert guidance, driving efficiency improvements by 15%, enhancing operational effectiveness within the HR department. ● Streamlined HR administrative processes through innovative process improvements achieving 5-7% efficiency gains under expert leadership. ● Proffered comprehensive administrative support to 50+ employees, ensuring 95% accuracy in record keeping. ● Improved HR process efficiency by 12% through streamlining processes and optimizing workflows. ● Earned two consecutive blockstars, placing in top 5% of the 40+ HR Specialists. EDUCATION BBA: Business Administration Thomas Edison State University - USA Aug 2014 - May 2019 MBA: Strategic Management University of the Cumberlands - USA Jan 2020 - Jul 2022 Earned a 3.5 GPA out of 4.0