Olujumoke David

Olujumoke Mary David Abuja, Nigeria,--, - ____________________________________________________________________________ Virtual Assistant with over 5 years of experience providing optimal assistance to companies so they can focus on overall business goals. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. I am bringing forth exceptional customer service skills and the ability to communicate effectively between all departments. I am committed to offering superior administrative and clerical support while serving as a dedicated assistant to office staff. ____________________________________________________________________________ EMPLOYMENT HISTORY May 2023 - Present Virtual Assistant, BFA Remote ● Appointment setting using Google Calendar and CRM ● Getting clients with the use of messaging apps (Facebook, Linkedin) ● Managed and maintained client databases, ensuring the accuracy and relevance of data. ● Scheduled and coordinated meetings, calls, and appointments, resulting in smoother workflows and increased productivity. ● Data Entry Feb 2022 - May 2024 ● ● ● ● ● ● Dec 2019-Jan 2023 Virtual Assistant, Roxy Couture Remote Researched and Analyzed data to identify trends and make recommendations, increasing sales. Developed and implemented processes to streamline workflow and improve operational efficiency. Managed and maintained customer databases, ensuring the accuracy and relevance of data. Scheduled and coordinated meetings, calls, and appointments, resulting in smoother workflows and increased productivity. Assisted with Onboarding and training of new team members, resulting in a quicker transition. Social media management Customer Service Support, United Bank For Africa Abuja ● Responding to customer inquiries and resolving issues via phone, email, chat, or social media. ● Promoting bank products and services to customers. ● Maintained customer service reports that provided insights into customer service performance and customer feedback. ● Maintaining accurate and up-to-date customer information. ● Upselling and cross-selling the bank's products and services when appropriate. ● Dispute Resolution. ● Feb 2018-Feb 2019 Customer data entry and filing. Customer Service Representative, Guaranty Trust Bank Abuja ● Process Customer transactions, and ensure customer satisfaction and timely delivery. ● Customer data entry and filing. ● Promoting the bank’s products and services to customers ● Responding to customer’s Inquiries. ● Completing tasks assigned by supervisors. ____________________________________________________________________________ Education August 2019 - July 2023 BSC, University Of Lagos February 2015 - August 2017 Diploma, Abraham Adesanya Polytechnic ____________________________________________________________________________ Skills ● Communication Skills ● Organization and time management ● Proficiency with ( office software, Slack, Zoom, Teams ) ● Research Skills ● Administrative skills ( Data entry, managing emails, typing skills) ● Attention to detail. ● Problem-solving and critical thinking ● Ability to multitask ____________________________________________________________________________ Courses March 2024 Customer experience, UBA School of Excellence April 2024 Lead generation and short-term rental April 2024 Working as a virtual assistant June 2022 Digital Marketing and Content Creation March 2021 Exceptional Customer Service ____________________________________________________________________________ Hobbies Sleeping, Researching, Watching Movies.