Oluebube Sussan Ihebighi

OLUEBUBE S. IHEBIGHI                          Virtual Executive Assistant   LinkedIn|View My Portfolio PROFESSIONAL SUMMARY__________________________________ Motivated and detail-oriented Banking and Finance graduate with over 4 years of experience in customer service, business management, accounting, and administrative support. Skilled in multitasking, managing financial records, and coordinating business operations while delivering excellent customer service. Proficient in CRM tools (Hubspot, Zendesk, Intercom, Asana, Slack, Calendly, ClickUp, Apollo, Monday.com) and experienced in managing emails, calendar,scheduling, documentation, and virtual assistance. Recognized for adaptability, integrity, and strong teamwork in driving organizational growth. SKILLS_____________________________________________________ • Financial Accounting • Project Management • Customer Service • Virtual Assistance • Business and Administrative Support WORK EXPERIENCE_______________________________________ 10/2024 – 08/2025 Virtual Administrative Assistant Buike Ventures • Managed calendars, scheduled meetings, and coordinated virtual events, improving scheduling efficiency and reducing missed appointments. • Handled email and client communication, resolving inquiries promptly and boosting customer satisfaction. • Leveraged CRM tools (Hubspot, Zendesk, Freshdesk, Asana, Trello, ClickUp, Slack, Calendly) to track tasks and client interactions, ensuring seamless operations. • Utilized Apollo.io to identify and generate high-quality leads; improved outreach efficiency through effective communication; conducted inbound and outbound calls to engage prospects and nurture client relationships. • Maintained accurate digital filing systems and documentation, ensuring 100% accuracy and quick information retrieval. 01/2023 – 09/2024 Career Break – Personal Goal Pursuit Completed my studies and bagged my first degree (Higher National Diploma) as a graduate of Banking and Finance, Delta State Polytechnic, Ogwashi-Uku. 10/2021 – 12/2022 Executive Administrative Assistant Blessed Ventures • Drafted and managed confidential correspondence, reports, manage executive’s calendar, schedule meetings ,and presentations that supported executive decision-making. • Recognized for strong organizational skills, multitasking, and proactive support that consistently improved executive efficiency. • Oversaw budget monitoring, expense tracking, and preparation of financial summaries, contributing to cost savings through identification of unnecessary spending. 01/2020 – 09/2021 Career Break – Personal Goal Pursuit I gained Admission to study Banking and Finance at Delta State Polytechnic, Ogwashi-Uku. 09/2017 – 12/2019 Sales/ Customer Service Representive Elofran Associates of Nigeria • Built and maintained strong customer relationships through effective communication, contributing to increased retention and repeat business. • Delivered excellent customer support by actively listening, addressing inquiries, and resolving complaints promptly, improving overall satisfaction. • Consistently demonstrated strong interpersonal and communication skills, strengthening client trust and driving business growth. • Trained and supported team members in communication and customer engagement techniques, improving sales results and service quality. EDUCATION_________________________________________________ 10/2019 – 09/2024 Banking and Finance – Higher National Diploma Delta State Polytechnic, Ogwashi-Uku VOLUNTEERING EXPERIENCE________________________________ 10/2023 – 08/2024 Vice President of NABAFS (National Association of Banking & Finance) Delta State Polytechnic, Ogwashi-Uku • Assisted the president in overseeing all students' activities, programs, and projects. • Supported financial management of the association, including budgeting, record keeping, and fundraising initiatives. • Recognized as a proactive leader who contributed to the growth and visibility of the association on campus. • Assisted the president and other executives in changing our departmental wear. TRAININGS/CERTIFICATIONS_________________________________ • On-Demand IT Skills – Digital Witch Support Community • Certificate of Excellence – NABAFS (National Association of Banking & Finance Students), Delta State Polytechnic, Ogwashi-Uku Chapter. • Certificate of Achievement – Jobberman soft skills Training • Running a Profitable Business (Understanding Cash flow) - LinkedIn Learning