Oluebube Sussan Ihebighi

OLUEBUBE S. IHEBIGHI                  VIRTUAL ADMINISTRATIVE ASSISTANCE LinkedIn PROFESSIONALSUMMARY____________________________________ Highly motivated and detail-oriented graduate of Banking and Finance, recognized as the best graduating student. With 4+ years of strong experience in customer service, business management, accounting, and administrative support, proven ability to manage financial records, build strong relationships, adapt to evolving customer needs, coordinate business operations, and deliver excellent customer service, resulting in increased customer retention. Proficient in using CRM tools like Hubspot, Freshdesk, Zendesk, Intercom, Trello, Asana, Slack, Teams, Calendly, ClickUp, Monday.com, and so on. Committed to delivering customer service and contributing to organizational growth. Proficient in scheduling, documentation, event coordination, and virtual support, with a strong commitment to accuracy, integrity, and teamwork. Skilled in virtual assistance and administrative support. SKILLS_____________________________________________________ • Financial Accounting • Project Management • Customer Service • Virtual Assistance • Business and Administrative Support • Expense Management WORK EXPERIENCE_______________________________________ 01/2025 – Present Business manager/Administrative Support C. Care Optimistic • Provide company records, documents, and correspondence to maintain accurate filing systems. • Collaborate with management to develop and ensure operational strategies for business growth. • Ensure proper time management and coordination. • Improve business productivity by introducing an effective scheduling system. • Assist in budget tracking, expense monitoring, and financial reporting for management review. • Ensure to reduce costs by monitoring expenses and identifying unnecessary spending. 01/2023 – 12/2024 Career Break – Personal Goal Pursuit Completed my studies and bagged my first degree (Higher National Diploma) as a graduate of Banking and Finance, Delta State Polytechnic, Ogwashi-Uku. 10/2021 – 12/2022 Financial Accountant/Stock Keeper Benok Investment LTD. Company • Managed daily financial transactions and prepared accounting records with 100% accuracy. • Ensured accuracy and compliance with company policies. • Contributed to effective resource management to minimize losses. • Maintained proper documentation of goods received and dispatched. • Monitored and recorded company expenses, revenues, and cash flow to maintain financial stability. • Supported external auditors during financial reviews by providing necessary documentation. • Maintained compliance with financial regulations and internal audit requirements. • Delivered excellent customer service support, addressing customers' account inquiries, and resolving issues. 01/2020 – 09/2021 Career Break – Personal Goal Pursuit I gained Admission to study Banking and Finance at Delta State Polytechnic, Ogwashi-Uku. 09/2017 – 12/2019 Stock Manager/ Customer Service Benok Investment LTD. Company • Maintained accurate stock and inventory records for efficient business operations. • Reduced waste and shortages through effective monitoring and timely reporting. • Monitored inventory levels to reduce losses. • Resolved 95% of customer issues and improved customer satisfaction. • Delivered product and service information to customers, ensuring satisfaction and loyalty. • Contributed to a 20% increase in customer retention through proactive support and follow-up. • Recognised by management for excellent interpersonal skills and service delivery. EDUCATION_________________________________________________ 10/2019 – 09/2024 Banking and Finance – Higher National Diploma Delta State Polytechnic, Ogwashi-Uku VOLUNTEERING EXPERIENCE________________________________ 10/2023 – 08/2024 Vice President of NABAFS (National Association of Banking & Finance) Delta State Polytechnic, Ogwashi-Uku • Assisted the president in overseeing all students' activities, programs, and projects. • Supported financial management of the association, including budgeting, record keeping, and fundraising initiatives. • Successfully organized students' seminars, ladies' soccer, and events that enhanced academic and career readiness for members. • Recognized as a proactive leader who contributed to the growth and visibility of the association on campus. • Assisted the president and other executives in changing our departmental wear. TRAININGS/CERTIFICATIONS_________________________________ • On-Demand IT Skills – Digital Witch Support Community • Certificate of Excellence – NABAFS (National Association of Banking & Finance Students), Delta State Polytechnic, Ogwashi-Uku Chapter. • Certificate of Achievement – Jobberman soft skills Training TECHNICAL PROFICIENCY • Google Workspace: Gmail, Calendar, Meet, Docs, Forms, Sheets • CRM Tools: Hubspot, Freshdesk, Zendesk, Intercom • Project Management Tools: Trello, Asana, Monday.com, ClickUp, Clockify, Zapier, TimeDoctor) • Communication Tools: Slack, Drive, Teams, Dropbox, One Drive • Scheduling Tools: Calendly, Acuity, PickTime, Bookafy, SimplyBook.me