Oluchi Ozulu

Oluchi Ozulu Customer Service Johannesburg, South Africa 1541 -- Professional Summary Proven problem-solver and effective communicator, adept at managing high-stress situations and enhancing customer loyalty through personalized solutions. At JKings Properties, I excelled in active listening and technical proficiency, improving client satisfaction rates significantly. My adaptability and attention to detail ensured seamless operations and a 30% increase in response efficiency at Golden Bricks. Skills Active Listening Product Knowledge Call Management Adaptability Effective Communication Problem Solving Attention To Details Technical Proficiency Time Management Work History April 2023 - Current JKings Properties - Nigeria (Remote) Customer Service Representative * Manage customer communication, including emails,phone calls and follow-ups to ensure a smooth and responsive experience. * Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. * Enhanced customer satisfaction by promptly addressing concerns and providing accurate information * Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. * Enhanced customer loyalty by offering personalized solutions tailored to individual needs. March 2018 - May 2019 Golden Bricks - Nigeria Front Desk Receptionist * Welcomed every customer with a smile, making them felt at ease. * Managed the hustle and bustle of the front desk-answer phones, responding to emails of about 50+ client and improved response time by 30% and enhancing client relationship. *Actively scheduling meetings and coordinating over 100+ clients appointment, ensuring everything ran smoothly. * Collaborate with other departments to keep operations seamless and communication clear. * Handled payment, invoices and some basic bookkeeping-keeping everything in check. * Listened and resolve customer concern , always aiming to turn any issues into positive experience . Education August 2024 Digital Witch IT Support Nigeria No Degree On-Demand IT Skills Training September 2021 Institute Of Management And Technology Nigeria High School Diploma Languages English