Oluchi Ozulu

As a dedicated customer service representative, I’m all about connecting with people on a personal level. I believe that every customer deserves to feel like they’re talking to someone who genuinely cares about their needs. For me, that means really listening to what they’re saying, understanding where they’re coming from, and doing my best to help them out.

I try to stay calm and patient, even when things get a little tough. I know that customers often come to us when they’re frustrated or upset, and I see it as my job to turn that around and make their experience a positive one. Whether it’s a simple question or a complicated problem, I want customers to leave the conversation feeling like they’ve been taken care of.

I’m also someone who likes to pay attention to the little details. I think it’s important to keep track of what’s been discussed, follow up when I say I will, and make sure that there is a positive outcome

On the technical side, I’m pretty comfortable with the tools we use to manage customer interactions. I’m always open to learning new systems or methods if it means I can do my job better.