Oluchi Maryrose Ani

Oluchi Maryrose Ani Virtual Assistant | Project Manager | Customer Support Specialist | Frontend Developer In Training PROFESSIONAL SUMMARY Result-driven Virtual Assistant and Remote Professional with over 2 years of hands-on experience in administrative operations, project coordination, customer support, and digital tools. Proven ability to manage complex workflows, build efficient systems, and deliver quality results independently. Currently expanding skills in Frontend Development to combine administrative expertise with modern web solutions. Experienced working with international clients across multiple time zones. CORE COMPETENCIES Email & Calendar Management Administrative Support Data Entry & Analysis Project Coordination CRM Management Customer Support Social Media Management Task & Workflow Management Frontend Dev (HTML/CSS/JS) TOOLS & TECHNOLOGIES Project Mgmt — Trello, Asana, Notion, Monday.com, ClickUp CRM & Support — HubSpot CRM, Freshdesk, Zendesk, Zoho Support Desk Google Suite — Gmail, Google Calendar, Docs, Sheets, Drive, Forms MS Office — Microsoft Word, Excel, PowerPoint Communication — Slack, Zoom, Microsoft Teams, Calendly, Koalendar, Setmore Frontend Dev — HTML5, CSS3, JavaScript (Basics), React (Learning) Design & Social — Canva, iLovePDF, Meta Business Suite WORK EXPERIENCE LBBHairz|Lagos,Nigeria Business Manager April 2024 - Present • Manage social media platforms through strategic content creation and audience engagement increasing online visibility and customer reach. • Handle all customer inquiries, process orders, and maintain strong client relationships - achieving high satisfaction. • Coordinate complete order fulfillment including packaging, logistics, and vendor communication ensuring on-time delivery with zero errors • Maintain organized records of orders, payments, and customer data using spreadsheets and digital tools Westside Hotel & Lounge | Lagos, Nigeria July 2020 - March 2024 Operations Support Officer • Provided comprehensive administrative and operational support across multiple departments • Managed records, inventory tracking, and documentation, maintaining 100% accuracy in data entry • Coordinated with vendors and internal teams ensuring smooth operations and timely task completion • Scheduled meetings, managed calendars, and organized filing systems for improved efficiency LG Electronics | Apapa, Lagos, Nigeria Front Desk Officer Nov 2017 - January 2019 • Managed front desk operations — first point of contact for all walk-in customers and telephone inquiries • Processed receipts and managed customer orders both online and in-person — handling high volumes efficiently • Maintained accurate inventory records including intake, sales tracking, and stock management reports • Delivered exceptional customer service — resolving complaints professionally and ensuring satisfaction KEY PROJECTS & PORTFOLIO HIGHLIGHTS VirtualAssistant Portfolio • Built a complete Gmail management system using labels, filters, stars, and email templates — reducing inbox clutter and improving response time • Coordinated recurring meetings and content calendars for international clients across multiple time zones using Google Calendar, Calendly, Koalendar, and Setmore • Managed client travel planning — destination research, hotel booking, budget management, and full day by day itineraries • Performed quarterly sales analysis, created professional invoices, and handled file conversions using Google Sheets and iLovePDF Project Management Portfolio • Built a complete Beauty Sales CRM in Notion — sales pipeline, customer database, individual lead profiles, and sales performance tracker • Created Trello boards with priority labels, Butler automation rules, and reusable event setup templates • Designed SOP flowcharts and IT HelpDesk SOP boards in Asana to standardize and document business processes • Built a Virtual Assistant Task Manager in Monday.com — daily tasks, weekly priorities, status tracking, and deadline management Customer Support Portfolio • Managed full ticket lifecycle in Freshdesk, Zendesk, and Zoho Support Desk creation through resolution including escalation handling • Used HubSpot CRM to manage support tickets, write internal notes, handle escalations, and manage sales outreach pipelines Frontend Development Portfolio (In Progress) • Built a responsive e-commerce landing page for LBB Hairz using React and CSS — navbar, hero section, product categories, and best sellers grid • Currently learning JavaScript fundamentals through freeCodeCamp and DML Technologies frontend development program. EDUCATION & TRAINING Institution Of Management And TechnologyEnugu(IMT) Oct 2014 – Sep 2016 OND — Business Administration & Management Remote Trybe Virtual Assistant Professional Certification Jan 2026 – Mar 2026 DMLTechnologies - Lagos,Nigeria Frontend Development Program Sep 2025 – Jul 2026 (In Progress) PROFESSIONAL STRENGTHS Exceptional attention to detail and accuracy Strong written and verbal communication Ability to multitask and manage competing priorities Fast learner, adapts quickly to new tools Proactive problem-solver and self-starter Reliable and accountable, takes full ownership Comfortable working across multiple time zones Team player with strong collaborative skills OLUCHI MARYROSE ANI