Oluchi Maryrose Ani

y h c u l n e e u Q Professional Services Portfolio Oluchi Ani Customer Support Portfolio Helping businesses stay organized, efficient, and productive. About me I am Oluchi Ani, a Customer Support Specialist with experience managing tickets, handling escalations, and maintaining client relationships using HubSpot, Freshdesk, Zendesk, and Zoho. I help businesses deliver exceptional customer experiences that build loyalty and trust. If you need a reliable, detail-oriented professional who takes ownership and communicates clearly, let's work together. y 📜 h c u l n e e 💻 u Q Education & Certifications 🎓 Business Administration OND (IMT Enugu, Nigeria) (freeCodeCamp) 2025 - Completed 2016 📜 Virtual Assistance Certification (Remote Trybe) 2026 — Completed JavaScript Certification ✓ ✓ Frontend Development (DML Technologies) Currently In Progress 🔄 Portfolio overview 4 CRM platforms. 10+ support skills. 1 goal. To make every customer feel heard, valued, and satisfied. This Customer Support portfolio demonstrates real, hands-on experience managing tickets, handling escalations, and maintaining client relationships across industry leading platforms. Real support. Real results. What's Inside: ✦ Freshdesk — Ticket management, canned responses, pending and resolved tickets ✦ Zendesk — Ticket and macro view management ✦ Zoho Support Desk — Ticket view and template management ✦ HubSpot CRM Support — Ticket creation, internal notes, escalation handling and contact management ✦ HubSpot Sales & Marketing — Contact creation, email pitches, follow ups and lifecycle management ✦ CRM Workflow Management — Gmail integration, meeting links, status tracking and subscription management ✦ Slack — Customer support team communication and coordination ✦ PM & Scheduling Tools — Project tracking and appointment management for support operations y h c u l n e e u Q What I Bring To The Table 4+ CRM Platforms HubSpot, Freshdesk, Zendesk and Zoho. Managing tickets and client relationships professionally 3+ Communication Channel Email support, CRM messaging and Slack team coordination for seamless customer operations 10+ Support Skills 100% Issue Resolution Ticket management, escalation handling, canned responses, internal notes and status tracking Every customer ticket tracked, followed up and resolved . Nothing left unanswered or unresolved Zero Missed Follow Ups Proactive follow up system ensuring every client interaction is actioned and closed professionally 100% Client Commitment Empathetic, reliable and detail oriented, delivering professional support every single time y h c u l n e e u Q Tools & Platforms i work with y h c u l n e e u Q Help Desk & Ticket Management - Zendesk Managed customer support tickets, handling ticket creation, macro views, and ticket resolution using Zendesk. Help Desk & Ticket Management - Freshdesk y h c u l n e e u Q Managed customer support tickets, handling ticket creation, canned responses, and ticket resolution using Freshdesk. Help Desk & Ticket Management - Zoho y h c u l n e e u Q Managed customer support tickets using Zoho. y h c u l n e e u Q Hubspot CRM - Customer Support & Escalation Management Used HubSpot CRM to manage customer support operations, creating support tickets, writing internal notes, handling escalations, and managing contact records to ensure every customer issue was tracked and resolved professionally. y h c u l n e e u Q Ticket Resolution & Customer Response Management Handled complete ticket lifecycle management from creating and tracking pending tickets to resolving customer issues and sending professional email responses, ensuring every customer received a timely and satisfactory resolution. y h c u l n e e u Q Hubspot CRM - Sales Pipeline & Client Outreach Managed full client outreach and sales support in HubSpot, creating contact profiles, sending initial pitch emails, scheduling follow-up tasks, and tracking every client interaction through the sales pipeline. y h c u l n e e u Q Project Management & Scheduling Tools Applied project management and scheduling tools to support customer operations , tracking support tasks, scheduling followups, and ensuring every client interaction was organized and actioned on time y h c u l n e e u Q CRM Workflow & Client Communication Management Managed end-to-end CRM workflows in HubSpot, updating ticket statuses, tracking lifecycle stages, integrating Gmail for seamless communication, creating meeting links, and managing client subscriptions to keep every customer interaction organized and moving forward. y h c u l n e e u Q Team Communication - Slack Used Slack to coordinate customer support operations, communicating ticket updates, escalation alerts, and team announcements to ensure fast and efficient issue resolution. y h c u l n e e u Q Behind every productive business is someone making sure nothing falls through the cracks. That someone is me. Detail-oriented. Dependable. Delivered on time, every time. I have shown you what I can do. Now let me do it for your business. Contact Details +234 706 - 924 - 8498 - http://linkedin.com/in/oluchi-ani-a5 https://www.upwork.com/freelancers/~-f8d348c846 Oluchi Ani Virtual Assistant | Project Manager Customer Support | Frontend Developer