Olivia Okpara

Olivia Okpara Email:- EDUCATION University of Nigeria Nsukka, September 2014 - November 2019 ​ ​ Bachelor of Science in Architecture ​ Nsukka, Enugu State African Leadership Accelerator Virtual Assistant Program, June 2022 - August 2022 Certificate for ALX Virtual Assistant Program.​ Remote McKinsey Forward Program, June 2022 - December 2022 ​ Certificate of Completion for McKinsey Forward Program. Remote African Leadership Accelerator Salesforce Program, February 2023 - June 2023 ​ • Salesforce Certified Associate Remote AWS Skills Centers, September 2024 ​ • Completion Certificate for Demystifying Generative AI Remote SKILLS AND SOFTWARE PROFICIENCIES Google Workspace • Microsoft Office 365 • Asana • Zoom • Google Calendar • Calendly • Customer Service Management • Administrative Support • Schedule Management • AI • Calendar Management • Data Entry • Filing • Organized • Effective Communication • Task Prioritization • Confidentiality • Problem Solver • Team player • Technology-savvy • Adaptable • Detail-oriented • Fluent in English WORK & LEADERSHIP EXPERIENCE December 2023 - September 2024 Treasures and Trails LLC (Contract) ​ Florida, USA (Remote) Virtual Assistant A virtual assistant contract role for a client who needed collage design work done. ●​ Conducted research on resources for the designs. ●​ Successfully worked on 500+ collage designs. ●​ Posted the collage designs on the required social media platform. June 2023 - December 2023 Center for Social Awareness, Advocacy and Ethics (CSAAE) ​ Owerri, Imo State Project Officer A Project Officer working in the Digital Skilling and Employment Project (DSEP), a project being implemented by CSAAE in partnership with Corporate Imo Impact Partnership, and funded by The Coca-Cola Foundation. ●​ Successfully onboarded trainers and managed the customer relationship with the trainees and the trainers which led to positive feedback. ●​ Oversaw the successful mobilization, monitoring and evaluating of the online and physical trainings of over 5,000 trainees. ●​ Monitored and evaluated over 30 digital marketing skills online trainings and DSEP physical trainings in higher education institutions; and managed 3+ databases. ●​ Researched and successfully drafted proposals and presentations and sent proposals to associations, organizations and public figures in regards to the free digital marketing skills online trainings’ arm of the Digital Skilling and Employment Project. ●​ Managed over 10 DSEP online groups and communities. ●​ Grant mapping and donor mapping. March 2023 - June 2023 Ann M LLC (Contract) ​ Orlando, USA (Remote) Virtual Assistant A virtual assistant contract role for a client from Upwork. ●​ Managed emails. ●​ Led the successful communications with my client’s service providers. ●​ Handled recruitment, booking appointments and calendar management. ●​ Conducted research on networking events for my client and compiled data found on the events. ●​ Successfully carried out administrative reporting tasks for the client. ●​ Researched on work outfits. September 2022 - December 2022 Birch Resourcing Partners (Contract) ​ New York, USA (Remote) Virtual Assistant A virtual assistant contract role for a client from Birch Resourcing Partners through the African Leadership Group. ●​ Managed emails and scheduled meetings. ●​ Handled calendar management, data entry, research and project management. ●​ Managed and organized various facets of my client's professional and personal schedule. ●​ Worked on administrative reporting tasks for the client. ●​ Led the successful communications with my client’s property manager and ensured that updates from the property manager were duly documented and delivered on a weekly basis to my client. January 2021 - September 2021 Whitney's Food And Confectionary ​ Abuja, FCT (Remote) Social Media Manager A position requiring social media management at a company in the food industry. ●​ Managed the company’s customer relations including the customers’ inquiries while making sure the customers had positive online experiences during their interactions with the brand. ●​ Implemented conflict resolution when customers were faced with issues concerning their orders. ●​ Managed the social media account of the brand which led to the brand reaching a wider range of its target audience. ●​ Collaborated with the team to consistently create and improve upon strategies with the brand's constant growth as the main focus. ●​ Led the brand to achieving substantial growth by creating and executing strategies with my team that drove a 40% year-on-year increase in sales revenue of the company. November 2019 - February 2020 ​ Ferdinand Nwafor Group ​ Enugu, Enugu State Executive Assistant A role spent working as an Executive Assistant in a service-based and building company. ●​ Worked with the Founder while proactively communicating and streamlined the running of their day-to-day activities including that of the company. ●​ Managed customer service for the company and escalated issues and inquiries to the appropriate personnels. ●​ Ensured the accurate documentation of the company's data using the appropriate software. ●​ Scheduled travel arrangements and meetings for the Founder, represented the Founder in meetings and streamlined logistics for the company. ●​ Led marketing for the company's growth and successfully closed sales. ●​ Prepared expense reports, presentations for meetings and engaged with stakeholders who met with the Founder. ●​ Led, oversaw and collaborated with the team for the successful completion of the company's projects. ●​ Conducted recruitment, interviewing and successful onboarding of new staff. ACTIVITIES & HONORS • Rotractor at Rotary Club Nigeria • Volunteer at FreeHands Initiative • Volunteer at SMFest Owerri 2024