Olivia Mailander

OLIVIA MAILANDER 6324 Longwood Rd., Cammack Village, AR 72207 |​ ​-​|​ - OBJECTIVE EXPERIENCE To obtain an administrative support position in an environment requiring exceptional problem solving and organizational skills. To contribute to a strong, customer-care driven company​ ​that will allow the establishment and myself to grow. ON-SITE LIAISON TO THE COUNTY OF SAN DIEGO-US HEALTHWORKS-A CONCENTRA COMPANY (2015-Novebmer 2018) ➢ Daily management and coordinating of all pre-employment and volunteer physicals for the County of San Diego ➢ Working closely with all US Healthworks clinics in San Diego and other states to ensure timely and correct reporting of physical results. ➢ Aiding the County of San Diego’s Workers Comp department with any communication or reporting issues ➢ Tracking all COSD Workers Comp office and ortho visits and ensuring timely reporting/dictation of those visits ➢ Promote and improve patient services by problem solving complaints ➢ Address customer service concerns and provide service satisfaction resolutions ➢ Working the front desk of an urgent care/employer services/work comp clinic ​MANAGER/DRIVER PAPA JOHNS PIZZA -) ➢ Oversight of material management; ordering supplies ➢ Professional Development Training for all staff members ➢ Address customer service concerns and provide service satisfaction resolutions ➢ Perform monthly chart audits and adhere to monthly quality assurance audits ​PEARLMAX ORAL SURGERY -) ➢ Front office management of a small oral surgical office ➢ Insurance verification and patient scheduling in Eaglesoft ➢ Occasional assistance in oral surgery UNITED STATES NAVY (2005 – 2008) UNDESIGNATED EDUCATION ➢ ASSOCIATE OF SCIENCE AND QUANTITATIVE REASONING-GROSSMONT COLLEGE, EL CAJON, CA 2014 ➢ DENTAL ASSISTING CERTIFICATION 2009 ➢ UNITED STATES NAVY-