Olivia Lumbasi

Olivia L. Wanambisi Nairobi, Kenya, -,-Nationality; Kenyan Profile I am an experienced Caseworker with a demonstrated history of interviewing and counseling refugees: working with the United States Refugee Admissions Program. I am well equipped to work in a multicultural environment. I have a professional certification in Child Protection: Children’s Rights in Theory and Practice. I bring with me a wealth of knowledge in leadership, training and guiding new hires, writing and review of referral documents. Employment History May 2018 – Present Senior Case Worker Church World Service Resettlement Support Centre • • • • • • • • October 2017 – May 2018 Led teams to missions across Sub-Saharan Africa to process refugees eligible for third country resettlement to the United States. Reviewed Refugee Resettlement Forms (RRFs), Best Interest Assessment Forms (BIAs) and Best Interest Determination Forms (BIDs); completed case histories and collected biographical information from refugees and created cases. Participated and spear-headed training and orientation of new staff. I have trained new staff on review of RRFs and BIDS; conducting interviews for vulnerable and minority populations. Writes case histories, verifies case composition, collects demographic and biographic data in accordance with United States Citizenship and Immigration Service (USCIS) and RSC Africa processing guidelines and in a non-confrontational, objective, and dignified manner. I have been involved in capacity building activities and the development of Field Team training procedures and their implementation. Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team management. Worked in partnership with partner organizations; UNHCR and IOM both in the office and while on missions. Writes reports of missions once they are complete. Case Worker Church World Service Resettlement Support Centre • • • • • Assisted eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication. Established the validity of a refugee’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required. Documented applicant’s persecution claim. Completed and updated all case files all database records. Wrote deferrals and info memos for referring agency action, as required. September 2017 Logistics Officer Church World Service Resettlement Support Centre • • • January 2016- August 2017 Requested domestic and international flight schedules, itineraries, bookings, and tickets from local travel agents for efficient and cost effective travel. Obtained visas for staff travel, made hotel reservations when required, coordinated ground transportation and other travel arrangements for staff and visitors. Assisted in budget preparation and monitoring for travel. Case Processing Assistant Church World Service Resettlement Support Centre • • • • • Corresponded with refugee applicants and partners as required to obtain additional information or respond to inquiries. Conducted regular quality assurance checks to ensure cases are consistently and correctly updated both electronically and in the physical file. Assisted with development of materials to improve understanding of program by refugee applicants and partners. Completed travel packets for departing refugees. Ensured case management from the moment a refugee’s case is received from the referring partners to the time the applicant departs for the US. December 2014- December 2015 Reservations and Sales Assistant Sarova Panafric Hotel September 2012 – December 2014 Receptionist and Cashier Sarova Panafric Hotel Education April 2020 – Sep 2020 HarvardX (edX –Online), Child Protection: Children’s Rights in Theory and Practice. September 2008 – April 2012 Maseno University, BSc. Ecotourism Hotel and Institutional Management Skills Active Listening, Excellent Verbal Communication, Excellent Written Communication, Critical Thinking, Boundary Setting, People Oriented, Attentive to Details, Objectivity, Confidentiality, Respect for cultural diversity with the ability to fit into a diverse team. Referees Caroline Muthoni Gichohi, Field Processing Supervisor, CWS-RSC Africa- - Josiah Thuku, Field Processing Supervisor, CWS-RSC Africa-, -