Olivia Chinaza Chukwu

OC OLIVIA CHUKWU London, ON N6H 4P5-/- PROFESSIONAL SUMMARY Customer-focused Call Center Agent with over six years of experience in handling high-volume inbound and outbound calls. Proven ability to resolve customer inquiries, process transactions, and provide solutions that enhance satisfaction and retention. Skilled in CRM systems, active listening, and problem-solving to deliver efficient service in fast-paced environments. Adept at managing customer move-ins, move-outs, and payment processing. Seeking to leverage expertise in customer support to contribute to Adaptive Teams' commitment to excellence. SKILLS High-Volume Inbound Call Handling (200+ calls/week) Active Listening & Problem-Solving Customer Service & Relationship Management Multi-Tasking & Attention to Detail Payment Processing & Transaction Management Flexible Work Availability (Including Weekends) Objection Handling & Persuasive Communication CRM & VoIP Software Proficiency WORK EXPERIENCE Customer Service Representative / Carlcare Service Center - Lagos, Nigeria 03/2021 - 08/2024 Handle a high volume of inbound and outbound calls, assisting customers with inquiries and service requests. Process customer transactions, including move-ins, move-outs, and payments, ensuring smooth experiences. Maintain accurate customer records in CRM, documenting all interactions for efficient follow-ups. Deliver persuasive communication to assist customers with storage solutions and service options. Achieved a 20% increase in sales revenue through upselling and proactive customer engagement. Customer Support Specialist / Innjoo Technology Nigeria Limited - Lagos, Nigeria 01/2017 - 12/2020 Managed inbound customer calls, resolving inquiries and improving retention rates. Used problem-solving skills to address customer concerns, overcoming objections effectively. Trained new hires in customer engagement techniques and CRM navigation, increasing team efficiency. Assisted customers in transitioning to digital service solutions, enhancing overall customer satisfaction. EDUCATION Bachelor of Science: Medical Microbiology And Bacteriology Abia State University, Uturu - Abia, Nigeria 09/2015 TECHNICAL REQUIREMENTS & AVAILABILITY Remote Readiness: High-speed internet (25 Mbps), noise-canceling headset, and high-performance PC (Core i5, 8GB RAM). Work Setup: Dedicated quiet workspace with reliable power backup. Availability: Full-time (40 hours/week) including weekends, with schedule flexibility. Languages: Fluent in English. REFERENCES References available upon request.