Olivia Chidirim Dennis

OLIVIA CHIDIRIM DENNIS www.linkedin.com/in/dennisoliviachidirim Phone: - Email:-Professional Summary Customer-focused professional with over two years of experience delivering exceptional service and support. Skilled in Telesales, CRM tools (Salesforce, Zoho CRM, Pipedrive), and customer support platforms (Freshdesk, Intercom). Adept at resolving inquiries, promoting products, and maintaining accurate records. Committed to driving customer satisfaction and enhancing operational efficiency. Core Competencies ● Customer Support (Phone, Email, Chat) ● Telesales & Client Engagement ● CRM Tools & Customer Management ● Data Entry & Record Maintenance ● Communication & Problem-Solving Professional Experience Customer Service Executive & Admin Officer Skillboost Limited Africa | 2023 – Present ● Delivered customer support through phone, email, and chat, ensuring inquiries were resolved promptly. ● Utilized CRM tools like Salesforce, Zoho CRM, and Pipedrive to manage customer data and sales pipelines. ● Supported telesales initiatives by promoting products and services, contributing to increased client engagement. ● Coordinated with internal teams to resolve customer issues and optimize operational workflows. Assistant Front Desk Officer Ministry of Investment, Trade and Industry (NYSC) | 2022 – 2023 ● Managed front desk operations, ensuring a professional and welcoming environment. ● Scheduled appointments and maintained accurate records. ● Addressed inquiries to facilitate efficient communication between staff and clients. Data Entry Personnel O-D Consult | 2022 ● Processed and entered data accurately into accounting software and spreadsheets. ● Updated and organized databases to enhance accessibility and record management. Education Bachelor of Science (BSc) in Economics University of Port-Harcourt | November 2021 Technical Skills ● ● ● ● CRM Tools: Salesforce, Zoho CRM, Pipedrive, HubSpot Customer Support Tools: Freshdesk, Intercom Data Analysis: Excel, Google Sheets Scheduling Tools: Picktime, Calendly Certifications Customer Success Fundamentals | Customer SuccessU.org | October 2024 Professional Data Analysis | Skillboost Limited | April 2024