Oliveth Anoribe

OLIVETH ANORIBE Delta, Nigeria | -|-| Linkedin: http://www.linkedin.com/in/anoribe-oliveth- SUMMARY I am Anoribe Oliveth, a customer-focused professional with 3 years of experience delivering solutions and building trust through clear communication and reliable service. Skilled in handling inquiries, troubleshooting issues, and ensuring positive customer experiences, I bring strong problem-solving abilities and a detail-oriented approach to email support. I am proficient with customer service and collaboration tools such as HubSpot, Slack, and Google Meet. This enables me to manage requests efficiently, document interactions accurately, and maintain seamless communication in remote and on-site environments. I am known as a good listener, an empathetic and patient person; these qualities are the hallmark of a good customer relationship officer. EDUCATION DELTA STATE UNIVERSITY – LIBRARY AND INFORMATION SCIENCES 2015 -2019 WORK EXPERIENCE Lead Generation & Customer Service Representative, From School to Work Africa, 2025 • Spearheaded lead generation initiatives to connect with schools, educators, and policymakers across Africa, driving awareness and adoption of innovative educational products. • Conducted outreach campaigns via email, calls, and digital platforms to generate qualified leads and nurture prospects through the engagement pipeline. • Built and maintained strong client relationships, addressing inquiries from schools, teachers, and government representatives with empathy, professionalism, and accuracy. • Provided frontline customer support, ensuring smooth onboarding of schools and institutions into the organization’s programs and resources. • Collaborated with the product team to gather customer feedback, offering insights that shaped product alignment with state-level curriculum adoption goals. • Played a key role in advocacy for curriculum integration, helping position the organization as a partner in educational reform from primary through university levels. • Maintained detailed records of interactions and lead progress using CRM tools to track impact and support data-driven decision making. Jazzy PC World, • • • Technical Support Expert. Documented all remote support requests and resolutions, creating a centralized knowledge base that reduced repeat issues by 25%. Remotely troubleshot and resolved 95% of technical issues within the first contact, ensuring minimal user downtime. Delivered step-by-step remote user guidance on system operations, increasing customer satisfaction scores and reducing escalations. Email Marketing Specialist, Golden Distribution Company, LTD • • • • • - - Planned, generated, and executed leads remotely for a weekly cold email list, reaching 1,000+ new customers. Increased average new customer acquisition from 22% to 40% through remote A/B testing and audience segmentation. Implemented automated drip campaigns remotely for onboarding and re-engagement, boosting customer retention by 18%. Collaborated remotely with sales teams to align email marketing with promotional strategies, driving a 25% lift in conversions. Produced data-driven reports remotely to evaluate campaign performance and recommend improvements. SKILLS ● Customer Service Skills: Empathy, active listening, and conflict resolution. ● Communication Skills: Clear verbal and written communication. \ ● Computer Skills: Basic Microsoft Word operations. ● Personal Skills: Adaptability, teamwork, multitasking, and time management. ● Proficient in project management tools like Trello, Monday.com, Hubsport and Asana ● Proficient in Communication tools like Slack, Google Chat, Google Meet, MS Teams, Apollo, and Lemlist. ● Proficient in other tools such as Office 365, Azure Entra ID, HubSpot, and others.