Oliver Carreon

Oliver Carreon Customer Service Representative BASED IN: Philippines CAREER SUMMARY: CONTACT INFO: PHONE: - EMAIL:- Helpful and empathetic customer service professional with seven years of experience in contact center shared services for B2C clients in banking and telecommunications. EDUCATION: Graduated Bachelor of Science in Information Technology Awards: State Full Scholar Customer Service Representative Fratelli Group Inc. March 2021 - June 2024 / Quezon City, Philippines I perform a vital role in creating positive customer experiences while also driving sales. My core responsibilities include: Answering Inbound Calls and Inquiries * Professionally and promptly answer incoming calls, emails, and other forms of communication. * Identify customer needs and provide accurate information about products. Providing Product Information * Maintain in-depth knowledge of the company's products. * Clearly explain features, benefits, and pricing to potential customers. Processing Sales and Orders * Accurately process customer orders, including taking payment information and confirming details. * Upsell or cross-sell products to increase revenue. SPECIALIZATION: Customer Service SKILLS: Customer Satisfaction, Customer Retention, Empathetic and Courteous, Detail Oriented, Problem Solving JOBS INTERESTED IN: Inbound or Outbound PREFERRED WORK MODE: Remote LANGUAGE SPOKEN: Fluent English Speaks professional English Writes professional English WORK EXPERIENCE: Customer Service Agent Philippine Long Distance Telecommunications Company. August 1995 - September 1998 / Makati City, Philippines I respond to customer calls and deliver the following tasks. Handling Inbound Calls * Answer a high volume of calls related to various customer inquiries. * Provide prompt and courteous service. Addressing Customer Inquiries * Respond to questions about billing, service plans, and account information. * Explain technical issues and troubleshoot problems Troubleshooting Technical Issues * Guide customers through basic troubleshooting steps. Identify and escalate complex technical problems to specialized support teams. Customer Service Intern Easycall Philippines, Inc. June 1994 - June 1995 / Makati City, Philippines Message Handling * Relay messages to pager users, especially in scenarios where users called in to have messages dispatched. * Troubleshoot issues related to message delivery.