Oliver Carreon

I'm an effective Customer Service Representative and I ensure customer satisfaction. My core experiences include the following areas of expertise.

Handling Customer Inquiries:

  * I respond to customer questions and concerns via phone, email and chat.

  * I provide accurate information about products and services.

  * I address and resolve customer complaints.

Problem Solving:

  * I troubleshoot customer issues.

  * I find solutions to customer problems.

  * I escalate complex issues to appropriate departments.

Communication:

  * I maintain a positive and professional demeanor.

  * I communicate clearly and effectively.

  * I listen attentively to customer needs.

Record Keeping:

  * I document customer interactions and transactions.

  * I maintain accurate customer records.

  * I input data into customer service systems.

Order Processing:

  * I process orders, returns and exchanges.

  * I manage customer accounts.

Providing Product/Service Knowledge:

  * I know the products and services of the company very well.

  * I'm able to explain features and benefits to customers.