Olive Enechukwu

OLIVE ENECHUKWU Contact Email:-| Contact Phone: (- Customer Service Specialist PROFESSIONAL SUMMARY Customer-focused and results-driven professional with over 7 years of experience in administrative support and customer service. Proven ability to build strong client relationships, resolve issues efficiently, and support operational excellence across beauty, educational and technical settings. Passionate about delivering seamless user experiences and committed to driving customer satisfaction in fast-paced, innovative, and technology-driven environments. WORK EXPERIENCE Kylian ERP Remote October 2023 - March 2025 Customer Service Representative Guided clients through system features and updates, driving a 20% increase in product adoption and sustained user engagement. Collaborated with product and technical teams to escalate bugs and relay user feedback, directly contributing to improved user experience and platform stability. Resolved an average of 40+ client inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating. Reduced onboarding time for new users by 30% by developing step-by-step guides and delivering personalized product walkthroughs. Online ESL Tutoring Tutor Remote June 2022 - September 2023 Delivered personalized English lessons to approximately 180 students across Southern Europe and East Asian countries, using Zoom, Skype, and ClassIn apps. Developed customized lesson materials and progress trackers, improving learner outcomes and referrals. Collected and integrated student feedback to continuously improve lesson structure and materials. Managed follow-up email support and resources, reducing student drop-off by 25%. Livvies Beauty World Lagos, Nigeria February 2019 May 2022 Makeup Artist Managed end-to-end client experiences for over 450 clients, coordinating schedules and consultations with zero missed appointments during peak seasons. Conducted detailed pre-appointment consultations, resulting in 75% repeat bookings and a 35% increase in referrals year-over-year. Built a digital client-tracking system in Google Sheets, reducing scheduling conflicts by 90% and improving overall efficiency. Created Canva-based promotional graphics, increasing social media engagement by 45% over eight months. Gathered and synthesized client feedback to refine service techniques. Maravilla International Schools Lagos, Nigeria October 2017 - December 2018 Administrative Officer Managed front-desk operations, facilitated parent communications, and coordinated between academic and administrative teams to ensure smooth daily operations. Streamlined administrative workflows, introducing process improvements that increased operational efficiency by 20%. Prepared official correspondence, newsletters, and announcements using Microsoft Word and Canva, improving stakeholder engagement and consistency in school communications. EDUCATION University of Lagos Lagos, Nigeria Graduation: September 2016 Bachelor of Science in Psychology SKILLS Core Skills: Customer Relationship Management (CRM), Administrative Operations & Support, Email Correspondence & Report Preparation. Technical Tools: Zendesk, Hubspot, Freshdesk, Slack, Teams, Zoom, Google Workspace, Canva. Non-Technical Skills: Empathy, Problem Solving, Team Collaboration, Cross-Functional Support, Communication & Interpersonal Skills, Time Management, Multitasking, Tech-Savvy. Languages: English, Igbo. CERTIFICATIONS Hubspot Service Software Certification REFERENCES Kylian ERP. Lead Developer Contact Phone: +1 - Contact Email:- Abuja, Nigeria