Olive Enechukwu

I am an experienced Customer Service and Administrative Support professional with over 7 years of success delivering client-focused solutions across technology, education, and beauty sectors. I specialize in guiding customers through digital platforms, resolving high-volume inquiries with speed and empathy, and supporting cross-functional teams to enhance user satisfaction and retention.

My background includes improving onboarding processes, developing help resources, and supporting multilingual clients via email, chat, and video platforms. At Kylian ERP, I played a key role in reducing onboarding time by 30% and maintaining a 95% customer satisfaction score. I’m proficient in CRM tools like Zendesk, HubSpot, and Freshdesk, and I bring a strong work ethic, attention to detail, and a user-first mindset to every interaction.

I’m seeking opportunities in customer support or administrative roles within forward-thinking organizations to contribute to service excellence and continuous improvement.