Oleh Esther Lauretta

Oleh Lauretta linkedin.com/in/lauretta-lebechi |-|- PROJECT MANAGER Motivated and results-driven individual with 3 years of experience in project management, including the development, implementation, and support of complex infrastructures for fast-growing startups. I bring strong leadership qualities, keen attention to detail, and the ability to adapt quickly to evolving project requirements. With a proven track record in managing small, medium and large-scale projects in the technology, service and healthcare sectors, I am looking for a position to further develop my skills, contribute to team success, and gain deeper industry exposure. SKILLS Scrum, Product Development, JIRA, Agile, Leadership, Time Management, Budgeting, Risk Management, Critical Thinking, Communication, Adaptability, Leadership, Research Skills, Active Listening, Trello, Asana, ClickUp, Wrike, Airtable, Height, Basecamp, Smartsheet, Celoxis, Miro, Nifty, Notion, Zoho Projects, Task Finalization, Confluence, Team management. WORK EXPERIENCE High Rank Entereprise – Client Support & Service Analyst | Hybrid | Apr 2022 – Till Date  Resolved complex customer issues by gathering and analyzing data, collaborating with technical and billing teams to deliver efficient solutions.  Handled escalated cases and provided frontline support while documenting client feedback for process improvement.  Participated in product training sessions to maintain high-quality service and up-to-date knowledge of offerings.  Developed strong problem-solving and communication skills under time-sensitive conditions. De-Experience Agency and Properties - Project Coordinator/ Freelance Project Manager | Hybrid | Abuja, Nigeria Oct 2021 - Mar 2022  Successfully planned, coordinated, and delivered multiple client-focused projects across service and digital sectors.  Led remote teams, assigned tasks, tracked deliverables, and ensured milestones were met on schedule and within scope.  Conducted regular progress reviews, managed client communications, and ensured stakeholder alignment.  Applied risk assessment and mitigation strategies to keep projects on track and resolve issues proactively.  Utilized tools such as Trello, Google Workspace, and Excel for planning, reporting, and task tracking. White Plains Hospital - Sales Operations & Virtual Project Assistant| | May 2020 – Sept 2021  Supported administrative and sales-related projects, contributing to lead generation campaigns and client followup.  Assisted with planning and coordinating marketing activities, team targets, and performance reports.  Maintained digital and paper filing systems, handled scheduling, and prepared presentations and sales materials.  Helped increase lead conversion and improve internal processes, contributing to a 20% boost in overall sales. EDUCATION BSc in Economics Nnamdi Azikiwe University, Anambra State, Nigeria. CERTIFACATION  LinkedIn Learning Customer Service; Problem-Solving and Troubleshooting  Torbita Project Management Training School VOLUNTEER EXPERIENCE  Queentrepreneur Women’s Foundation and Network .