OLAYINKA ELIZABETH OPADELE-| - | Lagos, Nigeria
PROFESSIONAL SUMMARY
An accomplished and experienced banking and financial management specialist, with over 5 years of diverse experience
in customer experience and relationship management, transaction banking, marketing, and branch operations with one
of the top commercial banks in Nigeria. She has overseen business transformation activities for large commercial
branches in Lagos, Nigeria. Skilled at defining and controlling scope, as well as building and managing cross-functional
teams to achieve project goals.
EDUCATION
Access Bank School of Banking Excellence – Lagos, Nigeria
Certificate in Banking – 2016
University of Lagos – Lagos, Nigeria
BSc, Accounting – 2014
Research Project: Electronic Taxation in Nigeria
WORK EXPERIENCE
Lotus Bank Limited – Lagos, Nigeria
Head of Operations, Transaction Services Group
Jan. 2023 – Present
● Creation of 20 General ledgers and internal accounts for the new branch office i was posted to
● Identification of Risks and mitigants to banking operations
● Issuance of over 300 debit cards in the first month of operation and opening of over 400 new accounts
● ATM maintenance of 2 ATMs and cash management
● Dispute resolution and dispense error reversals , and proper escalation to the settlement team if need be
● Facility and vendor management in the branch building
● Idea generation and suggestions on various innovations for the bank, which is a start-up Non interest bank
Access Bank Plc. – Lagos, Nigeria
Assistant Banking Officer, Retail Operations Unit (Branch Service Manager)
Aug.2022 -Dec.2022
● General ledger Proofs of over 50 general ledgers daily and ATM management of over 12 Hyosung, Wincor and
NCR ATMs providing first-level maintenance.
● Dispute resolution and conflict management daily.
● Generated deposits in the Access United Campaign organised by the bank yearly.
- N25mn fixed deposit and N50mn treasury bills generated in 2022.
● Relating with Law enforcement agent to ensure security in the branch office that i manage
Assistant Banking officer, Retail Operations Unit (Assistant Branch Service Manager)
Feb. 2020- Aug. 2022
● General ledger Proofs of over 50 general ledgers daily and ATM management
● Actively migrated over 1 million customers to alternative channels - debit/credit cards, mobile application,
internet banking and QR code banking during the covid 19 pandemic to reduce the footfall of customers in the
branch.
● Training of Interns posted to the branch by Human resources
● Generated deposits in the Access United Campaign organised by the bank yearly.
- N40mn generated in 2020 through fixed deposit
- N35mn generated in 2021 through fixed deposits and N55mn generated through treasury bills.
Executive Trainee, Retail Operations Unit (Assistant Branch Manager)
July 2017 – Feb. 2020
● Redeployed to retail operations in Abeokuta, Ogun State where I actively supported the branch manager in the
daily duties of running the branch.
● Dispute resolution and conflict management daily.
● Improving customer experience both locally and remotely on all the bank's platforms.
● Achieved satisfactory rating of A in audits conducted by external auditors KPMG in the 2018 and 2019 financial
years.
● Engaged in daily sales and cross-selling of the bank’s products.
● Generated deposits in the Access United Campaign organised by the bank yearly.
- N10mn generated in 2019 through fixed deposit
Executive Trainee, Business Banking Division (Account officer)
Mar. 2016 – July 2017
● Worked as an account officer in a branch in Surulere Lagos where I managed business accounts and had a
balance sheet of over 150 corporate customers
● Managed to grow my balance sheet from 34 million Naira in March 2016 to 100 million Naira in December 2016
● Foster customer relationships on behalf of the organisation
● Financial statement interpretation and rendering financial advice.
CERTIFICATIONS
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Associate of the Chartered Institute of Bankers, Nigeria(ACIB)
In view – 2023
MEMBERSHIP & VOLUNTEER ACTIVITIES
National Youth Service Corps – Ibadan, Nigeria
Monitor
2014 – 2015
● Monitor for W.H.O (World Health Organization) during 2014 meningitis and 2015 polio vaccination efforts.
● Served as presiding officer for my polling unit in Ibadan during the 2014 general elections in Nigeria
University of Lagos (UNILAG) – Lagos, Nigeria
● Member, Nigerian Universities Accounting Students Association – UNILAG Chapter
● Member, Management Students’ Association
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