Olawumi Bello

 OLAWUMI BELLO Kaduna, Nigeria | Available Remote Worldwide PROFESSIONAL SUMMARY Certified Customer Support Specialist with 3+ years of experience delivering empathy-driven customer experiences across email, live chat, and phone channels. HubSpot Service Hub Certified with hands-on proficiency in Zendesk, Freshdesk, and CRM management. Proven ability to resolve tickets efficiently, onboard clients successfully, and implement retention strategies that reduce churn. Available full-time remote for SaaS companies, startups, and growing businesses. CORE SKILLS Customer Support | Email & Chat Support | Phone Support | HubSpot CRM | Zendesk | Freshdesk | Ticket Management | Client Onboarding | Churn Reduction | Escalation Handling | CSAT Monitoring | SOP Documentation | Remote Team Coordination | Data Entry | CRM Data Management TOOLS & TECHNOLOGIES HubSpot CRM | Zendesk | Freshdesk | Slack | Trello | Google Workspace | Microsoft Teams | Zoom | Apollo | Canva PROFESSIONAL EXPERIENCE Customer Support Specialist Digital Witch Support Community | Remote January 2026 – Present • Delivered end-to-end customer support across email, live chat, and phone channels using HubSpot CRM, Zendesk, and Freshdesk, maintaining brand voice and resolution quality across every interaction. • Managed full ticket lifecycles from first contact to resolution and follow-up, ensuring no customer inquiry went unresolved or unacknowledged. • Executed CRM data entry, contact management, and customer follow-up processes, keeping customer records clean, accurate, and actionable. • Designed and tested client onboarding flows and helpdesk simulations, building operational readiness for live SaaS support environments. • Collaborated with accountability partners to consistently improve empathy, resolution speed, and communication clarity across all support channels. Email Marketing Intern GAO Tek Inc. | Remote March 2026 – Present • Prospected and sourced qualified leads across the US and Canadian markets using Apollo, building and maintaining targeted contact lists for outreach campaigns. • Designed and executed multi-step email sequences with structured follow-ups, optimizing outreach timing and messaging to maximize response rates. • Managed lead data entry and contact organization, ensuring all prospect information remained accurate and up to date within the CRM pipeline. • Applied copywriting and personalization strategies to cold outreach emails, maintaining a professional brand voice across all communications. Project Management Intern Excelerate — PMT Team 17 | Remote January 2026 – March 2026 • Coordinated deliverables across a globally distributed team using Slack, Trello, and Google Meet, ensuring alignment on scope, timelines, and sprint priorities. • Developed a MoSCoW-prioritized product backlog for Sprint 1, translating team goals into structured, actionable work items. • Designed a Recognition and Reward Framework to drive engagement and accountability across a remote team environment. • Produced strategic recommendations for managing distributed teams, covering communication protocols, tool integration, and performance tracking. • Co-authored a Team Charter establishing team norms, roles, and conflict resolution processes for a cross-functional remote team. Customer Relations & Administrative Assistant Davkol Nigeria Limited | Kaduna, Nigeria April 2021 – November 2024 • Managed client relationships with major corporate accounts including Nigerian Breweries, Olam, and Pepsi, ensuring consistent communication and professional service delivery. • Coordinated order fulfillment communications, notifying clients upon dispatch of pallet deliveries and providing timely updates throughout the supply chain. • Handled payment follow-ups and invoice tracking with corporate clients, maintaining accurate records and resolving payment delays through clear, professional communication. • Served as the primary point of contact between the company and key accounts, building long-term relationships that supported repeat business and client retention. • Managed administrative operations including scheduling, documentation, and correspondence to support smooth daily business operations. CERTIFICATIONS • HubSpot Service Hub Certification — HubSpot Academy Issued: February 2026 | Expires: March 2027 Credential ID: 3bf260a2f0ab4f5aa-c4d5986 • Intensive Customer Support Training — Digital Witch Support Community Issued: February 2026 Credential ID: DWSC17922 EDUCATION Ordinary National Diploma (OND) — Banking & Finance Federal Polytechnic Ede | 2012 – 2014