Olawumi Bello

My experience with customer support started before I knew it had a name.

Growing up, I helped manage my mother's shop in Ibadan — handling customer complaints, building relationships, and learning one truth that has never left me: how you treat people IS the product.

That instinct grew stronger when I managed high-pressure supplier relationships with major corporate clients including Nigerian Breweries, Olam, and Pepsi at a trading company in Lagos — where calm, clear communication became my greatest business advantage.

Today I am a certified Customer Support Specialist helping SaaS companies, startups, and growing businesses deliver fast, empathetic, and professional customer experiences across email, live chat, and phone.

What I bring to your team:

✅ HubSpot Service Hub Certified — HubSpot Academy (February 2026)

✅ Hands-on training at Digital Witch Support Community

✅ Proficient in HubSpot CRM, Zendesk, Freshdesk, Slack, Trello, and Google Workspace

✅ Email, live chat, and phone support across multiple channels

✅ Ticket management, client onboarding, and churn reduction

✅ SOP documentation and helpdesk setup

✅ Remote team coordination and project management

My support philosophy is simple:

Every customer who contacts you is giving you an opportunity - an opportunity to turn frustration into loyalty, confusion into clarity, and disappointment into delight. I take that opportunity seriously every single time.

I don't just resolve tickets. I track patterns, flag recurring issues, follow up proactively, and give you the insights you need to improve your customer experience from the inside out.

What clients can expect working with me:

→ Response to all inquiries within agreed SLA timeframes

→ Consistent, professional brand voice across every interaction

→ Accurate CRM data entry and ticket documentation

→ Proactive communication — you will never have to chase me

→ A support specialist who treats your customers like they are her own

I am available full-time remote and open to long-term opportunities with companies that value genuine, empathy-driven customer support.

Let's build something great together.