Olawale Balogun

. O LA WAL E BA LOGUN https://www.linkedin.com/in/olawale-balogun1/ - Ibadan, Nigeria Professional Summary Experienced Technical Support Engineer with a strong background in system and network administration, IT infrastructure, technical support, and software deployment. Proficient in Microsoft technologies, cloud integration, and cybersecurity best practices. Adept at troubleshooting complex hardware and software issues, supporting end-users, and implementing efficient IT solutions to enhance operational performance. Skilled in backend development with expertise in Python, PHP, SQL, and API integrations. Passionate about leveraging Generative AI tools to optimize workflows and improve system reliability. Demonstrates adaptability in remote, hybrid or in-office work environments, ensuring seamless IT operations regardless of location. Eager to drive IT innovation, optimize system efficiency, and contribute to a forward thinking organization. Skills  Hardware and Software installation.  Troubleshooting and technical support.  Helpdesk support.  System administration.  Issue and resolution tracking.  Proficient in deployment, use and support of Microsoft Windows operating systems (Windows server inclusive). Network support and administration (LAN, WAN).  Network protocols (TCP/IP, DNS, DHCP)  Cloud computing (SaaS, PaaS)  -  Expertise on Microsoft Active Directory, Teams, Exchange, M365, Azure.  Knowledge of Microsoft Dynamics Navision and Orbit banking software.  Maintenance of personal and server computers.  Proficient in Microsoft Office suite.  Python, PHP, SQL, MySQL.  Backend development.  JSON, API. Postman.  Jira, Zendesk.  Google workspace  Remote desktop tools.  Generative AI tools.  Excellent communication skills.  Work History New Concept Technologies (NCT) Academy, Ibadan, Nigeria 03/2015 – Present SENIOR SYSTEM ADMINISTRATOR, 11/2021 - Present  IT Infrastructure Management: Oversee the deployment, maintenance, and optimization of IT systems, ensuring high availability and efficiency.  Provide level 2/3 technical support and hardware/software troubleshooting solutions to improve operational efficiency. .  Configure and manage network components (LAN/WAN, TCP/IP, DNS, DHCP) while enforcing cybersecurity protocols to safeguard organizational data.  Administer Microsoft Windows Server environments, including Active Directory, Office 365, Exchange, and Teams, ensuring seamless collaboration and security.  Conduct periodic risk assessments and implement preventive maintenance to minimize downtime and mitigate IT risks.  Deployed predictive AI tools for system maintenance, proactively identifying potential failure and ensuring seamless IT infrastructure performance through automation.  Cloud & AI Integration: Leverage cloud computing and Generative AI tools to streamline IT operations, automate processes, and enhance system performance.  IT Asset & Lifecycle Management: Manage the procurement, deployment, and decommissioning of IT hardware and software assets.  Disaster recovery plan. SYSTEM ADMINISTRATOR, 07/2018 – 10/2021  IT Asset Lifecycle Management: Oversaw the procurement, deployment, maintenance, and decommissioning of IT assets, ensuring optimal utilization and cost efficiency.  Installed, configured and maintained hardware and software solutions, optimizing performance and ensuring seamless functionality.  Conducted risk evaluations of IT operations and implemented preventive measures to enhance system resilience and security.  Defined, implemented, and maintained network specifications, protocols, and access controls, ensuring a secure IT environment.  Technical Support & Troubleshooting: Provided level 2 technical support.  Automated IT ticket triaging and resolution using Generative AI-powered chatbots, reducing response time and enhancing end-user satisfaction.  Trained junior IT staff and instructors on IT best practices, cybersecurity awareness, and new technologies.  Developed AI-driven documentation processes to generate structured standard operating procedures (SOPs), troubleshooting guides, and technical manuals, ensuring operational efficiency.  Backup management TECHNICAL SUPPORT ENGINEER, 03/2015 – 06/2018  Technical Support & Issue Resolution: Provided end-user support and implemented solutions to enhance operational efficiency and user satisfaction.  User Training & Knowledge Sharing: Developed and delivered technical training programs to improve IT literacy and optimize system usage among staff.  Proactive System Maintenance: Implemented scheduled maintenance and performance monitoring strategies to minimize downtime and hardware failures.  Installation and configuration of software and hardware ensuring optimal performance.  Documentation of issues, solutions, and customer interactions in the ticketing system. GIG EXPERT (TECHNICAL SUPPORT), 02/2024 - 05/2024 Limitless Technology Group, Remote  Utilized expertise in Microsoft Office suite to offer advanced digital customer support in Word, Excel, Outlook, Access, PowerPoint and OneNote. . .  Guided customers through general Microsoft account issues such as account recovery and password changes.  Leveraged proficiency on Windows operating systems (10, 11) to troubleshoot, optimize and customize.  Delivery of high customer service in a remote environment.  Provided step-by-step guidance to customers and handled multiple inquiries simultaneously while effectively managing time to meet service-level agreements. BANKING OFFICER (IT SUPPORT ENGINEER), 02/2013 - 12/2014 Seedvest Microfinance Bank, Ibadan, Nigeria  Delivery of technical support for end users.  Coordinated IT activities, facilitating smooth daily business operations.  Maintained detailed logs of systems support and repairs, contributing to improved maintenance tracking.  Conducted monthly preventive maintenance on computer systems, significantly reducing downtime.  Managed servers and network maintenance, ensuring continuous system availability.  Daily backup management, managed user profiles and access controls on banking application.  Enhanced teller efficiency by 50% through implementation of the Paycollect application, a mobile teller solution.  Played a pivotal role in the 2013 banking software migration project, demonstrating strong project management skills. NATIONAL YOUTH SERVICE (IT SUPPORT OFFICER), 10/2010 - 10/2011 Central Bank of Nigeria, Abuja, Nigeria Education  Provided helpdesk support, addressing support requests from 5-20 end-users daily.  Created and maintained support calls and logs on repairs, ensuring timely issue resolution.  Took minutes during weekly office meetings, contributing to effective communication within the team. Master of Science: Computer Science University of Ibadan - Ibadan, Nigeria, 2018 Bachelor of Science: Computer Science with Economics Crescent University - Abeokuta, Nigeria, 2010 Second Class Division Certifications  Google - The Fundamentals of Digital Marketing (2020)  Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 (2015)  Microsoft Certified Professional (MCP) (2015)