Olasubomi Soyebo

Olasubomi Soyebo LinkedIn: linkedin.com/in/olasubomi-soyebo Trailhead: salesforce.com/trailblazer/olasubomisoyebo Summary Results-driven professional with expertise in operations management, CRM, and business process automation. Certified Salesforce Administrator skilled in workflow automation, AI-driven tools, and data management to enhance efficiency and customer engagement. Adept at managing teams, streamlining workflows, and optimizing productivity. Passionate about leveraging digital technology to drive business growth and improve client support. Skills • • • Customer Support and Client Engagement Reports & Dashboards Administrative Support and Virtual Assistance • • • Project and Task Coordination Data Management Inventory and Order Management • • Business Operations and Strategic Planning Email and Calendar Management • • Data Entry and Documentation Microsoft Office Suite • Process Builders • Salesforce Flow • Salesforce Administration (Service Cloud, Sales Cloud) Project Management Tools • Google Workspace • Workflow Automation and Process Optimization • Experience Volunteer Mentor – ALX Salesforce Cohort 7 ALX Africa (Remote) • • • • Mentor over 50 Salesforce learners, providing guidance, motivation, and feedback on assignments and career development. Facilitate knowledge-sharing through group discussions, 1-on-1 support, and resource recommendations. Collaborate with program coordinators to identify learner needs and contribute to a more inclusive and supportive learning community. Host check-ins and Q&A sessions to boost learner engagement and confidence in Salesforce skills. Freelance Salesforce Virtual Assistant Sand Technologies Holding (Remote) • • • • • • • • • April 2025 – Present April 2025 - Present Managing and updating Salesforce CRM records, ensuring data accuracy and completeness. Generating reports and dashboards for sales/ pipeline tracking and decision-making. Managing email and LinkedIn outreach campaigns to solicit meetings with relevant stakeholders. Assisting in lead qualification and follow-up processes. Supporting MDs' calendar management, meeting scheduling, and travel arrangements. Preparing presentations, reports, and other briefing documents. Assisting in drafting follow-up emails, memos, and correspondence on behalf of MDs. Conducting outside-in research on prospective accounts and provide a brief summary highlighting potential pain points and opportunities for discussion during sales meetings or project pitches. Providing administrative support as needed, including data entry. Founder and Operation Manager Hampers and Barn Farms • • • • Business Manager Royale Cosmetics & Accessories • • • • • • Oct 2015 - Feb 2019 Increased revenue from $500 to $5,000 annually by implementing strategic sales and marketing initiatives. Enhanced customer satisfaction, increasing retention rates from 50% to 85% through improved engagement strategies. Reduced product wastage by 25%, saving approximately $1,000 annually through better inventory forecasting and stock management. Led daily business operations, ensuring a 30% improvement in order fulfillment time and increasing overall operational efficiency. English Teacher ArmyDay High School • Mar 2021 – March 2025 Built and scaled the business, growing the customer base from 5 to over 50 loyal clients, with a 40% increase in retention through enhanced service delivery and CRM strategies. Optimized inventory and order management, reducing supply chain delays from 10 days to 7 days and cutting operational costs by $4,000 annually. Automated administrative workflows using digital tools, eliminating 50% of manual tasks and increasing processing efficiency by 60%. Negotiated with vendors, securing cost reductions of 15%, leading to higher profit margins and improved resource allocation. Mar 2019 – Feb 2020 Improved student performance by 15%, with 80% of students achieving higher test scores through structured lesson planning. Digitized student performance tracking, reducing record-keeping errors by 90% and improving parent-teacher communication. Developed structured course materials, leading to a 20% improvement in student engagement and comprehension. Education Obafemi Awolowo University Bachelor of Arts, Linguistics and African Languages April – 2018 Salesforce Credentials and Achievements • • • • • Africa Ohana Salesforce Program (2025) Salesforce Certified Administrator (2024) Salesforce Certified Associate (2024) Trailhead Ranger – Completed 12+ Superbadges in Salesforce Data Management & Automation CRM Workflow Optimization – Automated processes reducing admin workload by 40% Trainings and Other Certificates • • • • • • AI Career Essentials ALX (2024) Mastering Business Administration - ISM Lagos (2023) Digital Skills for Africa - Google (2020) Customer Relationship Management - HP Life E-Learning (2019) Business Communication & Strategic Planning - HP Life E-Learning (2019) Fundamentals of Accounting & Finance - Smartly (2020)