Olasubomi Soyebo

OLASUBOMI SOYEBO LinkedIn: www.linkedin.com/in/olasubomi-soyebo Trailhead: salesforce.com/trailblazer/olasubomisoyebo PROFESSIONAL SUMMARY Virtual Assistant and Salesforce Administrator with 5+ years driving operational excellence across agribusiness and technology sectors. Currently supporting Sand Technologies' Managing Directors with Salesforce CRM management, executive coordination, and sales operations for multi-million dollar portfolios. Building Business Analysis expertise through SEPTA certification program (Sept 2025-present). Proven track record: 67% workflow improvement, $150K+ revenue opportunities identified, 95% data accuracy, 40% reduction in administrative overhead. Expert in bridging operational execution with CRM optimization, managing complex stakeholder relationships, and delivering measurable business impact. CORE COMPETENCIES Virtual Assistant & Executive Support: Calendar Management • Meeting Coordination • Email Management • Task Prioritization • Executive Briefing • Documentation • Stakeholder Communication • Project Coordination • Travel Coordination Salesforce & CRM: Data Management • Pipeline Tracking & Forecasting • Dashboard & Report Generation • Workflow Automation • Lead Qualification • Opportunity Management • Sales Process Optimization • Flow Builder • Data Hygiene Business Analysis & Operations: Requirements Elicitation • Process Mapping • Gap Analysis • Stakeholder Management • User Stories & Use Cases • SOP Development • KPI Tracking • Process Optimization Technical Tools: Salesforce (Certified Administrator) • JIRA • Confluence • Miro • Lucidchart • Asana • Notion • Google Workspace • LinkedIn Sales Navigator • ZoomInfo • Salesloft • HubSpot • Advanced Excel • Slack PROFESSIONAL EXPERIENCE ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Salesforce Virtual Assistant & Operations Specialist Sand Technologies (Remote) | September 2025 – Present Supporting enterprise AI company's Telco Managing Directors with comprehensive Salesforce CRM administration, sales operations, and executive support for multi-million dollar pipeline management. Salesforce CRM Administration & Pipeline Management Manage Salesforce records for 200+ B2B accounts maintaining 95% data accuracy across account information, contacts, opportunities, and activities Generate executive dashboards and weekly pipeline reports tracking $5M+ portfolio value, identifying $150K+ in upsell opportunities for MD strategic decision-making. Maintain opportunity pipeline health by updating stages, close dates, forecast categories, and BANT qualification status through Sand's stage-gate process. Lead Generation, Qualification & Outreach: Execute email and LinkedIn outreach campaigns using Salesloft and Sales Navigator, scheduling meetings with C-level stakeholders at telecommunications companies. Research prospective accounts using ZoomInfo and Crunchbase, providing analysis highlighting pain points and strategic opportunities for MD sales conversations Qualify leads through BANT framework, progressing opportunities from initial contact through scoping sessions Executive Support & Sales Operations: Manage calendar coordination for MD and BDEs across multiple time zones, scheduling client meetings, pipeline reviews, and strategic planning sessions. Prepare briefing documents, presentations, RFPs, and executive summaries for client pitches. Draft and manage follow-up correspondence including client emails, meeting notes, and action item tracking Process Optimization: ●​ Coordinated cross-departmental approval workflows between Sales, Revenue, Finance, Legal, Compliance, and customers, achieving 67% faster approval cycles. ●​ Reduced administrative overhead by 40% through proactive stakeholder coordination and documentation management Impact: $150K+ opportunities identified | 95% data accuracy | 67% faster approvals | 40% workload reduction Program Volunteer Mentor, Salesforce Certification Program ALX Africa (Remote) | April 2025 –October 2025 ●​ Mentored 50+ Salesforce certification candidates through personalized guidance, technical troubleshooting, and structured study sessions, contributing to 90% completion rate ●​ Hosted weekly Pomodoro study sessions and conducted proactive outreach to at-risk learners, preventing dropout through targeted support ●​ Provided real-world context and practical applications of Salesforce concepts, connecting theoretical knowledge to job-ready skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Operations & Customer Success Coordinator Hampers and Barn Farms | March 2021 – Present Founded and managed agribusiness operations in Nigeria. Won Tony Elumelu Foundation grant (2023). Built operational systems enabling delegation and reduced personal involvement from full-time to oversight role, applying systems thinking that now drives my tech career. Operational Efficiency: Mapped and redesigned fulfillment workflows, reducing response time from 48 to 31 hours (35% improvement) and achieving 94% on-time delivery rate Customer Retention: Analyzed churn patterns and developed targeted campaigns increasing retention by 20% YoY and customer lifetime value by 28% SOP Development: Created 12 standard operating procedures reducing new hire training time by 50% Vendor Management: Negotiated contracts with 8 vendors achieving 15% cost reduction while maintaining 100% SLA compliance Project Coordination: Led 6 concurrent cross-functional initiatives involving operations, sales, and logistics teams, delivering all within timeline and budget Impact: 35% faster response time | 20% retention increase | 15% vendor cost savings | 94% on-time delivery Business Manager Royale Cosmetics & Accessories | October 2015 – February 2019 Revenue Growth: Drove annual revenue from $500 to $5,000 (900% increase) through market analysis and targeted marketing campaigns, expanding customer base by 150% Customer Experience: Redesigned engagement model increasing retention from 50% to 85% (70% improvement) with 40% revenue from repeat customers Operational Excellence: Streamlined order fulfillment reducing processing time by 30% and improving CSAT by 45% Financial Management: Managed P&L with 100% accuracy, identifying optimizations that improved profit margins from 12% to 18% Impact: 900% revenue growth | 85% retention rate | 6-point margin improvement | $1,000 annual savings EDUCATION Business Analysis Professional Certification | SEPTA Academy | September 2025 – Present Intensive certification focused on requirements management, process optimization, and Agile delivery Coursework: Requirements elicitation, process mapping, gap analysis, user stories, BRDs/FRDs, stakeholder management Bachelor of Arts, Linguistics and African Languages | Obafemi Awolowo University | April 2018 CERTIFICATIONS Salesforce: Certified Administrator (2024) • Certified Associate (2024) • Trailhead Ranger (14+ Superbadges) Professional Development: Business Analyst Training (2025) • AI Career Essentials - ALX (2024) • Mastering Business Administration - ISM Lagos (2023) • Digital Skills for Africa - Google (2020) • CRM & Business Communication - HP Life (2019) • Accounting & Finance - Smartly (2020)