Olajumoke Tobi Sangodiran

OLAJUMOKE SANGODIRAN- https://www.linkedin.com/in/olajumoke-tobi Ibadan, Oyo, Nigeria. PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Support Specialist with over 4 years proven track record of delivering top-tier customer service across multiple channels, including phone calls, chat, and email. Consistently handled over 50 inbound calls, 30+ chat sessions, and 70+ emails per day while maintaining a 95% customer satisfaction rating and successfully reducing average response times by 20%. Skilled in streamlining support processes, which led to an improvement in overall team efficiency and enhanced customer experiences. Well-versed in providing seamless remote support and excelling in high-pressure, fast-paced environments without compromising professionalism. SKILLS AND COMPETENCIES SOFT SKILLS • Excellent interpersonal and communication skills. • Emotional intelligence • Effective time management and organization skills • Customer relation and experience expert • Teamwork and collaboration skills • Empathy and stakeholder engagement skills • Adaptability TECHNICAL SKILLS • CRM Management and Virtual Customer Support • Remote Collaboration Tools (Slack, Zoom, Microsoft Teams) • Microsoft office and Google Workspace • Email management and marketing campaigns • Lead Generation and Appointment • Administrative and Clerical Support WORK EXPERIENCE Clear Coast Properties July 2021- August 2023 Virtual Customer Support Representative • Delivered prompt and effective support to an average of 20 customers daily, consistently achieving a 95% satisfaction rate through clear, solution-focused communication. • Handled over 200 customer inquiries each week across phone, email, and chat, significantly minimizing the need for repeat contacts. • Provided detailed guidance to more than 500 clients monthly, helping them fully understand company services and building trust in the brand. • Accelerated issue resolution times by applying proactive communication and efficient problemsolving strategies, contributing to stronger customer loyalty and retention. Pace Haven Network Sept 2023 – Dec 2024 Customer Support Representative • Resolved customer complaints with empathy and professionalism, ensuring a positive experience even in challenging situations. • Conducted both warm and cold calls with confidence, contributing to successful customer engagements and favorable outcomes. • Gathered and analyzed client feedback to identify areas for service improvement and support better decision-making. • Maintained prompt, clear communication with clients via phone, SMS, and email, particularly regarding scheduling updates. • Utilized virtual assistant tools effectively to boost personal productivity and enhance team operations. VOLUNTEERING Brilliant Entrepreneurs and Writers Academy. June 2024 till date Community support/ Admin assistant • Provide timely support and seamless schedule management, ensuring smooth coordination and quick responses to client and team needs. • Actively manage a Facebook community of over 100,000 members, offering prompt assistance, answering inquiries, and fostering an engaging, supportive environment. 2 • Serve as a key point of contact, consistently delivering friendly, solution-oriented service to maintain high levels of community satisfaction and connection EDUCATION Ladoke Akintola University of Technology 2021 B.Tech in Pure And Applied Chemistry TRAINING AND CERTIFICATION Virtual Assistance- Career Crafters Academy 2025 Working As A Virtual Assistant- Alison 2025 Customer Service and Relationship Management- Exford Global Consult Limited- 2022 AWARDS Illustrious African Writers Awards Category- Corporate Communications REFEREES Available on request 3 2024