Adesina
Olajumoke
H U M A N R E S O U R C E GENERALIST-, Alafia Street Banuso Junction, Abobo, Elebu, Ibadan.--
ABOUT ME
MSc, Industrial Relation and
Personnel Management
Feb 2021
University
BSc, Sociology
Highly detailed, versatile and results-oriented HR Generalist with six years
of experience in various aspects of human resources management. Proven
track record of successfully implementing HR strategies to attract,
develop, and retain top talent. Skilled in employee relations, recruitment,
onboarding, conflict resolution, performance management, benefit
administration, and HR compliance. Proficient at fostering positive work
environments and promoting organizational culture couple with the
background in customer service. Seeking to leverage expertise in a
dynamic company to drive HR initiatives and contribute to organizational
success.
WORK EXPERIENCE
Strategic Outsourcing Limited
Human Resources Genenralist
Nov 2020 - Present
Collaborate with the team on recruitment procedures, ensuring that hired
candidates meet the organization needs. Direct seamless onboarding
processes to facilitate the smooth integration of new hires.
Develop and implement processes to evaluate and enhance employee
performance, incorporating goal-setting and performance reviews.
Collaborated directly with the team to administer employee benefit
programs, including insurance policies, payroll, and leave and earnings
statements.
Plan and conduct training sessions and workshops, develop initiatives
aimed at enhancing employee skills and promoting career growth,
monitor employee training advancements, and manage training
documentation.
Administer employee benefit programs, including payroll enrollment,
changes and inquiries.
Work along side the team to cultivate a cohesive and efficient work
atmosphere through the creation of conflict resolution techniques,
organize and implement employee engagement initiatives, and
cultivate strong connections between employees and the organization
to sustain a supportive work environment.
Saddled with the responsibilities tool working with the team to
develop and implement HR policies and procedures.
Managing daily HR responsibilities, encompassing recordkeeping, documentation, HR software management. Additional,
ensured accurate updates and confidentiality to human
resources database.
Strategic Outsourcing Limited
Human Resource Assistance
May 2018 - Nov 2020
Microsoft Office
HRIS Management
Performance Management
Recruitment /Onboarding
Communication Skills
Conflict Resolution
Training/Development
HR Policies and Procedure
Data Analysis
Benefit Administration
Employee Relations
HR Compliance and Legal
knowledge
Promoted effective communication within the organization, ensuring
clarity and transparency in HR-related matters for employees.
Regularly prepared and submitted necessary reports pertaining to HR
metrics, compliance, and workforce analysis.
Stayed current with industry trends and integrate HR practices to meet
the evolving needs of the organization.
Handled routine employee inquiries and concerns, also assisted in
conflict resolution and mediation.
Assisted in payroll processing and address payroll-related queries, and
verify input time and attendance data.
Coordinated training programs and workshops, tracked employee
training progress and compliance.
Customer Service Agent
First City Monuments Bank
June 2015 - Jan 2016
Maintained a comprehensive understanding of all bank products,
services, procedures, policies, and pertinent regulatory matters
relevant to daily job responsibilities.
Consistently achieved, and often surpassed, performance goals while
actively participating in sales campaigns; promoted new products and
services and provided education to both customers and peers within
the bank.
Managed and updated the candidate pool using HRIS.
Addressed customer inquiries, provided information on account
opening procedures, and ensured accurate completion of paperwork
entered into the computer system.
Handled incoming calls from customers and employees, addressing a
wide range of customer service inquiries and working towards finding
effective solutions.
Captivated potential customers by addressing product and service
questions, offering information about additional products and services.
Assisted with card services and customer-facing technologies, including
online banking, mobile banking, and telephone banking.
Prepared comprehensive product or service reports through the
collection and analysis of customer information.
Resolved product or service-related issues by clarifying customer
complaints, identifying the root cause of the problem, explaining
optimal solutions, expediting corrections or adjustments, and following
up to ensure resolution.
AWARD AND CERTIFICATIONS
Associate Chartered Institute of Personnel Management of
Nigeria (CIPM)
2020 Company’s Best Supporting Staff issued by Strategic
Outsourcing Limited (Staff Recognition Award)
VOLUNTEERING
Secretary at Rehoboth Development Centre, Abia State
(Christian Corper’s Fellowship-.
Organizes Health and Safety and Project management training for
interested coppers.
Registered everyone who are interested and also in charge of the
center account.
Preparing the training report, the distribution of the certificates and
maintenance of the office
