Olaide Omotayo

OLAIDE OMOTAYO Customer Service Professional Contact Information Phone: - Email:-LinkedIn: https://www.linkedin.com/in/olaide-omotayo-/ Professional Profile Experienced and reliable customer service professional with a strong background in managing customer relationships in fast-paced environments. Fluent in written and spoken English, with at least one year of customer service experience focused on delivering excellent support. Skilled in conflict resolution, effective communication, and process improvement, with a commitment to building lasting customer loyalty. Demonstrated ability to lead teams, multitask efficiently, and adapt quickly in dynamic settings. Professional Experience Customer Service Team Lead Trione Technology Nigeria Limited – Magodo Phase II, Lagos August 2018 – March 2025 • Respond to customer inquiries via calls and emails, managing issues efficiently. • Resolve customer complaints, provide information about products, and facilitate orders. • Train and guide team members to enhance overall service quality and productivity. • Ensure a customer-first approach, prioritizing client needs and satisfaction. Call Center Assistant Team Lead TechMahindra Nigeria – Opic Plaza, Abeokuta, Ogun State December 2016 – September 2018 • Supervised team members and ensured adherence to quality standards in customer service. • Assisted the team in achieving daily operational targets, improving response times and accuracy. • Engaged directly with customers while overseeing staff performance and schedules. • Developed shift schedules and supported agents in meeting service goals. Call Center Agent (Outbound Department) TechMahindra Nigeria – Opic Plaza, Abeokuta, Ogun State October 2014 – December 2016 • Conducted customer experience surveys and resolved service-related inquiries. • Contacted customers to identify and address potential network issues. • Ensured prompt resolution of customer complaints to maintain satisfaction. Additional Experience • Value Added Service Department, TechMahindra Nigeria | Sep 2014 – Oct 2014 Managed WASP service deactivations and password resets for customers. • Trade Help Desk Department, TechMahindra Nigeria | Aug 2012 – Sep 2014 Provided SIM swap services, resolved queries, and managed customer line resets. • Marketing Executive, Mutual Benefit Assurance Plc – Ikeja, Lagos | 2010 – 2011 Developed business by sourcing potential customers and creating product awareness. Professional Development Nobel Learning PBC • Intern, since May 6, 2024 • Nobel Facilitator since June 2024 • Member, Nigeria Promo Team, since July 2024 • Member, Nobel Internship Team, since September 2024 • Noble Guide (Mentor), since January 2025 Skills Customer Service: Excellent communication, attentive listening, issue resolution, and a customer-first mindset. Professional: Attention to detail, administration, problem-solving, and time management. Teamwork: Collaborative team player who can work independently and lead effectively. Multitasking & Adaptability: Strong ability to handle multiple tasks in a fast-paced environment. Education Daystar Leadership Academy – Advanced Certificate in Leadership | Lagos, Nigeria | 2016 Federal Polytechnic, Offa – Higher National Diploma (HND) | Kwara State, Nigeria |- Federal Polytechnic, Offa – National Diploma (ND) | Kwara State, Nigeria |-