Okunlola Kabilat Odunola

OKUNLOLA KABILAT ODUNOLA Location: Kigali, Rwanda PROFESSIONAL SUMMARY Proactive, highly organized Virtual Assistant with proven experience supporting international teams across multiple time zones (EST, PST, GMT). Skilled in administrative operations, project coordination, CRM management, and digital communication. Adept at streamlining workflows, improving documentation systems, and delivering reliable support to business owners and clients. Known for professionalism, strong communication, and the ability to manage shifting priorities in fast-paced environments. Proficient in digital organization, content coordination, and cross-team collaboration. CORE COMPETENCIES           Virtual Assistance & Remote Operations Email, Calendar & Schedule Management CRM Management (HubSpot, Zoho, GoHighLevel) Project Management (Asana, Trello, ClickUp, Monday.com) Client Relations & Customer Support Content Coordination & Social Media Scheduling Documentation & Reporting Data Entry & Digital Organization Workflow Optimization & SOP Creation Basic Accounting Support (Invoicing, PayPal, QuickBooks Familiarity) TECHNICAL SKILLS       Project & Productivity Tools: Asana, Trello, Monday.com, ClickUp CRM Tools: HubSpot, Trello CRM, Zoho, GoHighLevel Communication: Zoom, Slack, Microsoft Teams Content Tools: Canva, CapCut Office Suites: Google Workspace, Microsoft Office Other: Cybersecurity awareness, basic troubleshooting PROFESSIONAL EXPERIENCE Operations & Marketing Support BG Bridal Paradise | Rwanda (Remote) Oct 2025 – Present      Oversee day-to-day administrative tasks including internal coordination, vendor communication, and scheduling. Manage content assets, update social media deliverables, and coordinate approvals. Improve workflow efficiency by creating SOPs and restructuring digital folders across platforms. Draft and manage email communication for internal teams and partners. Assist the marketing team with content preparation, documentation, and reporting. Content Writer (Freelance) ArtClusiv | Remote (UK) 2025 – Present     Write mission-driven content aligned with organizational values and storytelling goals. Collaborate with creative directors to ensure accuracy, clarity, and brand consistency. Support documentation, content planning, and timely editorial submissions. Maintain organized content libraries and track updates across platforms. Social Media Intern Bay Area Creative | Remote (USA) Sept 2025 – Present    Assist with content creation, caption drafting, and schedule coordination. Maintain organized content pipelines and ensure brand-aligned messaging. Track digital assets and support reporting tasks. Virtual Assistant & Student Support Intern University of Tourism, Technology & Business Studies | Kigali, Rwanda Mar 2024 – May 2024   Managed inquiries and provided professional support to international students. Organized digital documentation, maintained records, and tracked admin tasks.   Provided scheduling and communications support with high accuracy. Strengthened client relationships through warm, solution-oriented communication. Sales & Customer Service Officer Export Worldlink Concept | Lagos, Nigeria May 2019 – Oct 2021     Handled customer communication via email, phone, and in-person channels. Managed client databases, prepared reports, and maintained admin workflows. Coordinated meeting schedules and supported follow-up tasks. Improved customer retention through consistent, reliable service. Sales & Customer Solutions Intern Foodco Nigeria Ltd | Ibadan, Nigeria Oct 2018 – May 2019    Utilized CRM tools to organize customer data and track engagement. Conducted research, prepared reports, and maintained organized digital files. Supported high-volume customer service tasks with strong accuracy. KEY ACHIEVEMENTS     Improved operational workflows, resulting in faster response times and higher satisfaction scores. Managed multi-stakeholder administrative tasks with 90%+ accuracy in remote environments. Developed SOPs that enhanced documentation clarity and team productivity. Increased client retention by building trust and maintaining consistent communication. EDUCATION B.Sc. Business & Information Technology University of Tourism, Technology & Business Studies — 2024 PROFESSIONAL TRAINING      Generative AI: Prompt Engineering Basics (2025) IT & Customer Support (2025) Data Entry Academy (2025) Education First Training (2024) ICDL – International Computer Driving License (2021) LANGUAGES  English: Proficient (Written & Spoken)