Okunlola Kabilat Odunola

OKUNLOLA KABILAT ODUNOLA Professional Summary Resourceful and detail-oriented Virtual Assistant, with Sales and Customer Support expertise with proven ability to work independently, manage expectations, and deliver results in fast-paced remote environments. Skilled in administrative support, client communication, calendar management, digital documentation, task prioritization. Adept at handling confidential information, streamlining workflows, and improving efficiency through proactive problem-solving. Known for strong communication, adaptability, and a results-driven mindset that ensures tasks are completed accurately and on time. Key Achievements    Supported student engagement and lead management remotely, surpassing quotas and achieving a 30% increase in client trust and retention. Consistently exceeded performance metrics by independently managing administrative tasks, communication, and reporting for multiple stakeholders. Implemented structured processes that improved response times and boosted client satisfaction scores by 20%. Core Competencies           Virtual Assistance & Administrative Support Client Communication & Relationship Management Email & Calendar Management Data Entry & Documentation Accuracy Task Prioritization & Workflow Optimization Customer Support & Issue Resolution Online Research & Reporting CRM Tools & Digital Collaboration Remote Self-Management & Multitasking Lead Generation and Management. Technical Skills  Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)      Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) CRM & Project Management Tools (Trello, Asana, HubSpot) Digital Communication (Zoom, Slack, Teams) Content & Design Tools ( Capcut, Canva) Basic Tech Troubleshooting | Cybersecurity Awareness Professional Experience Student Support Intern University of Tourism, Technology & Business Studies | Kigali, Rwanda Mar 2024 – May 2024     Managed inquiries from international students, ensuring timely and accurate responses. Organized digital documentation and maintained accurate records for smooth communication. Handled scheduling, email correspondence, and reporting independently. Supported administrative processes remotely and ensured timely follow-ups. Sales & Customer Service Officer Export Worldlink Concept | Lagos, Nigeria May 2019 – Oct 2021     Provided client support and administrative services, ensuring high satisfaction. Managed customer databases and created reports to support decision-making. Handled email communication and scheduling with minimal supervision. Coordinated client follow-ups and maintained organized records. Sales & Customer Solution Intern Foodco Nigeria Ltd | Ibadan, Nigeria Oct 2018 – May 2019     Managed CRM tools to improve customer engagement and reduce churn. Conducted online research and prepared reports. Organized digital files and streamlined departmental communication. Handled high-volume telecommunication tasks, surpassing targets by 10%. Education B.Sc. Business & Information Technology University of Tourism, Technology & Business Studies, Kigali (2024) Professional Training      Generative AI: Prompt Engineering Basics — 2025 IT & Customer Support — 2025 Data Entry Academy — 2025 Education First Training — 2024 International Computer Driving License (ICDL) — 2021 Languages  English: Proficient (Written & Spoken)