Okuk Hannah Shalom

Hannah OkukAbuja |- Professional Summary Detail-oriented and proactive professional with over three years of experience in administrative and customer service roles. Skilled in streamlining operations, resolving customer concerns, and managing schedules. Known for strong organizational skills, exceptional communication, and the ability to multitask efficiently in fast-paced environments. Passionate about delivering high-quality service and driving organizational success. Work Experience Customer Service Representative Nkaiso Clothing Limited, Abuja (Nov 2022 - Jun 2024) - Delivered exceptional customer support, maintaining a professional and empathetic demeanor at all times. - Resolved customer inquiries and complaints across multiple communication channels promptly. - Consistently achieved a 95% customer satisfaction score by effectively addressing concerns. Administrative Assistant Nkaiso Limited, Abuja (Nov 2020 - Oct 2022) - Streamlined administrative processes, improving efficiency by 20% through effective scheduling and data management. - Organized high-priority meetings and prepared concise reports and presentations for senior management. - Managed executive correspondence, ensuring timely responses and coordination with internal and external stakeholders. - Maintained confidentiality and ensured seamless communication between departments. Student Intern ECOWAS Commission, Abuja (Jul 2017 - Aug 2017) - Assisted the Human Resources department with day-to-day operations and administrative tasks. - Supported the team in document preparation, data entry, and coordinating errands. Education Bachelor of Arts in Political Science Nile University of Nigeria, Abuja Core Competencies - Administrative Management - Customer Service Excellence - Event Planning and Coordination - Remote Collaboration - Research and Report Writing Technical Skills - Google Suite (Docs, Sheets, Drive) - Microsoft Teams - Trello - Presentation Development Who I Am - Agile, quick learner with minimal need for supervision. - Exceptional verbal and written communication skills. - Strong problem-solving and multitasking capabilities. - Upholds discretion and professionalism in all work environments. References CEO/Director: Progress Okuk |-| - Manager: Prosper Albert |-