Okuk Hannah Shalom

About Me

I am a dedicated professional with over two years of experience as a customer service representative and administrative assistant. My career has been centered on providing exceptional support to both customers and internal teams, ensuring operations run smoothly and efficiently. With a customer-first mindset, I thrive on resolving challenges, building rapport, and delivering solutions that leave a lasting positive impression.

As a customer service representative, I have honed my ability to communicate effectively, handle inquiries, and resolve issues with professionalism and empathy. My strong problem-solving skills enable me to assess situations quickly and find actionable solutions, often exceeding customer expectations. I am adept at managing multiple platforms, including phone, email, and live chat, ensuring every customer interaction is seamless and efficient. Through this role, I have developed the ability to remain calm under pressure, balancing a high volume of requests while maintaining a focus on quality and accuracy.

In my administrative support role, I have further refined my organizational and multitasking abilities. I am experienced in scheduling meetings, managing calendars, and maintaining records with a high level of detail and confidentiality. My proficiency in tools such as Microsoft Office, CRM systems, and other administrative software ensures that I can streamline operations and support team productivity effectively. I have also contributed to process improvements by identifying inefficiencies and implementing systems that saved time and improved workflow.

What sets me apart is my adaptability and passion for helping others. Whether I am assisting customers, coordinating team activities, or improving administrative processes, I approach every task with a proactive attitude and a strong commitment to excellence. My top skills include effective communication, problem-solving, time management, and the ability to learn and adapt quickly to new environments.

I am motivated by opportunities to contribute to organizational success, whether through exceptional customer care or efficient administrative support. I look forward to continuing to grow my skills and take on new challenges in roles that allow me to make a meaningful impact.