Okpala Juliet
Customer support specialist/ Virtual Assistant
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Anambra, Nigeria
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Open to Remote
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LinkedIn
SUMMARY
I excel in customer support, customer relationship management, retention and administrative support.
I am adept at streamlining operations and providing seamless support to teams, ensuring efficiency and productivity.
WORK HISTORY
Virtual Assistant / Sales Representative
Jan '22 — Present
Louis Ventures Nig Ltd.
Manage email correspondence and respond to customer inquiries promptly which leads to improved customer satisfaction
and retention and repeat business.
Organize and coordinate meetings and follow-ups with clients and prospects.
Conduct market research to identify trends, competitors, and customer preferences, leading to targeted marketing efforts
and improved sales outcomes.
Handle day-to-day administrative tasks, such as invoicing and order processing.
Customer Support
Jan '19 — Jan '22
Akuno Sacks Nig. Ltd.
Communicating effectively and professionally with customers through various channels
Documenting customer interactions, transactions,inquiries,complaints and action taken. This helps in maintaining a record
for future reference and improvement.
Built and maintained strong relationships with customers,enhanced customer loyalty, resulting in a 20% increase in repeat
business.
Collaborated with sales, marketing, and technical support teams to address customer needs.
Personal Assistant
Chainbreak Financial Group
Mar '25 — Present
Lowai (Remote)
Manage calendars, schedule meetings, and send reminders
Monitor and respond to emails and client messages promptly
Organize digital files and maintain client records
Onboard new clients and guide them through required steps
Submit credit disputes (if trained), track progress, and log updates
Handle client support via phone, email, and text
Book consultations and follow-ups using tools like Calendly
Update CRM systems with client interactions and status
Track payments, send reminders, and log expenses
Take meeting notes, follow up on action items, and support project tracking
Coordinate with team members or external vendors as needed
Assist with personal errands or reminders, if required
EDUCATION
Bachelor in Communication, Enugu State University Of Science And Technology, Enugu Nigeria
CERTIFICATIONS
Alx Virtual Assistant Certification, Alx
Fundamentals Of Customer Service, Coursera
Technical Support, Digital Witch
AWARDS
Excellence Award "Most Organised and 'Go the Extra Mile Employee"
Akuno Nigeria Ltd
SKILLS
Communication Clear Communication, Customer support
Organizational Organizational Skills, Data Entry and Management, Project Management
Technical Technical Proficiency
Nigeria
Problem-Solving
Sales Sales
Problem-Solving, Adaptability
