Okpala Juliet

Are you looking for a detail-driven Virtual Assistant who can keep your client operations organized, payments accurate, and clients happy? With 5+ years of experience in customer service, executive support, and administrative assistance, I help coaches, educators, and growing businesses stay efficient, responsive, and client-focused.

What I Do

🔹 Client Systems & Enrollment – Add clients to the correct Skool groups, verify GoHighLevel access, audit memberships weekly, and maintain pipelines, tags, and automations.

🔹 Payments & Financial Admin– Track payments in Stripe / GHL, send invoices & reminders via Outlook, flag missed payments within 24 hours, and ensure 95%+ collection accuracy.

🔹 Customer Service & Inbox Management– Manage billing and access emails professionally and warmly, respond within 6–12 hours, forward community questions, and maintain client satisfaction.

🔹 Reporting & Operations– Maintain client-tracking sheets, produce weekly updates on enrollments, payments, and at-risk clients, and support backend organization of offers and automations.

🔹 Executive & Virtual Assistance– Calendar & inbox management, scheduling, task tracking, SOP support, and file organization.

Why I’m Different

✅ Strong customer service skills -professional, clear, and warm communication

✅ Organized, proactive, and detail-driven - I don’t wait to be told twice

✅ Trusted with sensitive data and confidential information (CRM, LastPass, client files)

✅ Skilled with GoHighLevel, Skool, Outlook, Google Workspace, Slack, Trello

If you need someone who can keep your operations smooth, clients supported, and payments on track, I’d be glad to help. Let’s work together to free up your time and keep your business running efficiently.