Okoye Nkemakonam Elizabeth

Okoye Nkemakonam Elizabeth #3 O.Z lane Oba New World Estate, Oba, Anambra State- |- Objective Strategic customer care expert and social media manager with good communication and audience engagement skills. Expert at providing solutions to customers, making good the company's need of growing their social media account following and increasing brand awareness to drive revenue growth. Experience AmywholenessBeauty Limited Nov 2021 - Dec 2021 Communication And Social Media Manager * Assisted Customers with products and service problems and inquiries via social media platforms and phone calls. * Developed content focused on increasing brand engagement and revenue. * Communicated social insights and analytics to explain impact on effectiveness of marketing campaigns. Pectom Enterprises, Badagary, Lagos State 2017 - 2019 Head of Media * Drafted and submitted weekly and monthly business forecasts. * Supported campaign set up and branding, fostering timely and relevant reporting to track and measure results. * Led account management team in planning, execution and optimization of media across all channels. * Collaborated effectively with graphic designers and other creative team members to build innovative campaigns. Identified optimal marketing channels to promote products. * Wrote fresh, engaging marketing content for online and print ads. Imo State Government House, Owerri Nigeria. Protocol Representative * Secondary Assistant to my direct boss. * Promoted positive public image and cultivated favourable relations with members of the press. * Worked with team members to assess situations and create plans. 2015 - 2016 Eagles Pilot Newspaper, COOU Igbariam Campus. Intern * Researched topics to support and understand findings. * Conducted reviews of research literature to synthesize findings. * Helped to keep data accessible and organised with consistent database updates. 2013 - 2014 NTA Channel 33, Onitsha, Anambra State. 2011 I.T staff * Sourcing and gathering of news through fieldwork by attending functions, interviews and exploring every opportunity available. * Arrangements of gathered information, paying attention to details and sequence of occurrence. Education Odimegwu Ojukwu University, Igbariam Anambra State Bachelor of Arts Mass communication 2014 Prudence Comprehensive Secondary School SSCE 2009 Awada Primary School, Awada Obosi, Anambra State. FSLC 2004 Skills * Customer care * Good communication * English, Igbo and pidgin language proficiency * Google workplace adept * Attention to details * Project management