Okoye Nkemakonam Elizabeth

Nkem is a strategic and skilled customer care/support virtual assistant, with very adept communication and audience engagement skills. Proactive at providing solutions to the business of my employer.

My objective is;

1] To give high quality service to my employer. Hard work and efficiency are my key secrets to rendering exceptional service.

I am confident to say that I can adapt to most work situations and multi-tasking, I am a fast learner and work under minimal supervision. With my commitment to delivering highest level of virtual assistance, whether it is answering customers’ questions (via phone calls, email, texts), resolving issues, or closing sales, I take full responsibility for the tasks given to me and ensure that I fully utilize my skills and that I give exceptional services to your business.

2] My ultimate goal is to increase profitability and sales for my clients, you will sure to have a less angry customer base because I’m eager to bring my expertise and dedication to your customers need and increase sales and revenue by identifying new opportunities and upselling/cross selling existing customers. I will improve customer satisfaction by providing responsive, high quality service and solution to customers needs.

SERVICES I OFFER AND WHAT I WILL DO FOR YOUR BUSINESS;

~  Responding to customer’s inquiries, concerns and complaints promptly and professionally. Amazingly,   I understand the importance of empathy with customers so I’ll be as emphatic as possible.

~  Providing product information and troubleshoot guidance; my analytical mindset enables me to identify issues, troubleshoot problems, either proffer solutions or take up issues with appropriate departments.

~ Conducting follow up calls and emails to ensure customers satisfaction. Also advertise and explain some new products.

~ Processing orders, refunds, and exchange with precision keeping in mind the company’s policies.

Additional skills;

~ I’m familiar with Slack, Clickup, Trello, Zendesk (CRM tools), Gmail, Outlook (Email management), Google drive, One drive, Dropbox, etc

~ I possess excellent written and verbal communication skills, allowing me to interact effectively with customers from different background and cultures.

~ I’m flexible with time zones to accommodate clients worldwide.

CONTACT ME;

As a business owner one of your major worries is your customer’s satisfaction as that’s the whole essence of running a business, which is what a reliable and capable customer care/support as myself provides for your company/business. So feel free to send me a message lets work together to achieve an outstanding business growth, drive great sales, contact me let’s make your customers and yourself happy.