Okoronsii Amarachi Mary

OKORONSII AMARACHI MARY Administrative & Customer Support Specialist Nigeria | linkedin.com/in/okoronsii-amarachi-mary-virtualassistant PROFESSIONAL SUMMARY Detail-oriented and reliable Administrative and Customer Support Specialist with experience in administrative operations, client communication, and workflow coordination. Skilled in managing calendars, handling customer inquiries, and supporting Experienced business in CRM operations tools, with lead a focus generation, on efficiency and organization. and proactive client follow-ups, contributing to improved overall customer retention, and business growth. Dedicated to maintaining peak efficiency and high customer satisfaction scores in fast-paced environments. SKILLS Administrative Support: Email Management, Calendar Management, Data Entry & Documentation, Scheduling & Appointment Setting, Workflow Coordination Customer Support: Email & Live chat handling, Complaint resolution, Customer Satisfaction, Communication (Written & Verbal), Time Management Sales Support: Lead Generation, CRM Management, Follow-ups & Client Engagement Tools: Hubspot, Google Workspace, Microsoft Office Suite, Trello, ClickUp, Zoom, Slack WORK EXPERIENCE Operations Support Specialist DigitalMe Concept | July 2025 – January 2026 Delivered prompt and professional customer support by handling inquiries via multiple channels, maintaining fast response times and improving client satisfaction and retention Coordinated communication between clients and internal teams, reducing response time by 40% Managed daily administrative workflows, improving task completion efficiency by 25% Optimized documentation and database management processes, improving data accuracy to 98% EDUCATION B.Sc Computer Science Nnamdi Azikiwe University (2021 - 2025)