Okoronsii Amarachi Mary

I am an Administrative & Customer Support Specialist dedicated to Streamlining Workflows and CRM Management. I specialize in supporting business operations by managing the essential day-to-day tasks—from high-level inbox and calendar coordination to maintaining the organized systems that drive team efficiency.

With a background in Remote Operations, Customer Support, and Lead Qualification, I bridge the gap between reactive support and proactive system management. I don’t just handle tasks; I refine the processes that improve response times and enhance the overall client experience.

Core Expertise & Impact:

• CRM & Database Administration: Maintaining accurate records, managing lead qualification, and ensuring consistent client follow-ups to support both CX and sales processes.
• Workflow Optimization: Auditing and streamlining administrative workflows to eliminate bottlenecks and ensure smooth day-to-day operations.
• Business Support: Expert-level inbox and calendar management with a focus on timely communication and proactive scheduling in fast-paced environments.
• Customer Experience & Retention: Delivering reliable, high-quality support and managing client interactions to drive satisfaction and long-term loyalty.

In my previous role, I maintained:

• Operational Efficiency: Streamlined remote administrative workflows and inbox management for fast-paced teams, reducing response times by 20% and ensuring 100% calendar accuracy with zero supervision.
• Customer & Sales Impact: Boosted client retention by 35% and supported business growth by managing end-to-end CRM workflows, proactive lead generation, and high-touch follow-up strategies.
• Startup Operations & Customer Experience: Maintained a 90% CSAT (Customer Satisfaction Score) while handling support tickets across email and live chat in a fast-paced startup environment.

I thrive in fast-paced, remote environments where I can wear multiple hats. Whether I am optimizing your CRM for better efficiency, overseeing administrative workflows, or resolving client issues with a "warm professional touch," my goal is to deliver reliability and efficiency with minimal supervision.

Technical Tools: Hubspot, Zendesk, Freshdesk, Intercom, Slack, Zoom, Trello, Asana, Google Workspace, and Microsoft Office Suite and other cloud-based collaboration tools.