Okoro Princess Chidera

Princess Chidera Okoro Customer Service Provider | Virtual Assistant | Content & Voice-Over Professional Professional Summary Highly organized and detail-oriented Customer Service Provider and Virtual Assistant with proven experience supporting clients remotely through efficient communication, task coordination, and problem resolution. I bring strong administrative skills, including email management, client support, scheduling, content coordination, and CRM style follow ups. Known for professionalism, reliability, and a customer-first mindset, I excel at managing multiple tasks, maintaining client satisfaction, and supporting business operations seamlessly. Alongside my administrative expertise, I leverage content creation, scriptwriting, and AIpowered tools to deliver value-driven support that improves workflow efficiency and customer experience. Skills • • • • • • • • • • Customer Service & Client Support Virtual Assistance & Administrative Support Email & Inbox Management Social Media Management Content Creation & Scriptwriting Voice-Over Work (Human & AI) AI-Powered Content Development Lead Generation Through Advertising Ghostwriting Occupational Health & Safety Awareness Professional Experience Voice-Over Artist Remote | 02/2024 – Present • • Provided professional voice-over services for various video projects, including AIgenerated voice discussions. Delivered engaging, clear, and client-focused voice recordings tailored to project goals. • Collaborated closely with clients to understand requirements and ensure highquality delivery. Private Ghostwriter / Children’s Story Writer Remote | 01/2020 – Present • • • Created imaginative and engaging children’s stories with well-developed characters and storylines. Delivered customized writing projects based on client briefs and audience needs. Maintained confidentiality while meeting strict deadlines and quality standards. Content Creator & Scriptwriter (Private Gigs) Remote | 01/2020 – Present • • • Developed scripts and content for videos, social media, and digital platforms. Produced engaging, audience-focused content aligned with client branding and objectives. Managed multiple content projects simultaneously with consistency and accuracy. Social Media Handler Bamlux Jewelry Store | 10/2023 – Present • • • Managed social media pages by creating, scheduling, and publishing engaging content. Implemented strategies to increase brand awareness and customer engagement. Responded promptly to comments and direct messages, improving customer interaction. Ghostwriter KDP Dollar Academy | 04/2024 – 03/2025 • • • Created written materials for digital publishing and educational content. Developed reader-focused content aligned with academy goals and brand voice. Delivered high-quality work within project timelines. Customer Service Provider Bamlux | Remote | 01/2021 – 01/2025 • • • • Provided professional customer support by handling inquiries, complaints, and follow-ups. Built strong client relationships through clear communication and problem-solving. Assisted with order tracking, issue resolution, and customer retention. Maintained accurate records and ensured customer satisfaction across interactions. Education Abia State University BSc – Public Health | 2020 – 2025 Alohim Labs Diploma – Basic Computer Knowledge | 2016 – 2018 OSH Association Certificate – Occupational Safety and Health | 2024 Field of Study: Occupational Health, Safety Management & Risk Assessment Certifications • • • • • • • Digital Marketing Course Voice-Over Techniques Training AI-Powered Content Creation Workshop Affiliate Marketing Course Occupational Safety and Health Training Certificate Certified Social Media Marketing Professional (CSMMP) UGC Certification Awards • Outstanding Achievement in Voice-Over Artistry • • Rising Star in Digital Media Public Health Officer Recognition Work Preferences I thrive in dynamic, remote-friendly environments where organization, communication, and creativity intersect. I enjoy: • • • • • • Providing administrative and virtual assistant support Delivering excellent customer service Managing emails, schedules, and client communications Social media coordination and content planning Voice-over projects and AI-enhanced content tasks Supporting teams with reliable, detail-focused assistance I am particularly interested in working with: • • • • Entrepreneurs and online business owners Marketing and digital teams Content-driven brands Organizations that value efficiency, professionalism, and customer satisfaction